I have two minor problems I can't seem to figure out how to fix with OSticket and was hoping someone could help me.

I want to completely disable the timeout for staff. I need to stay logged in and updating tickets while I work. I have set staff session timeout to 0, and yet my session still gets timed out.

My second issue is my site is secured with SSL. When I log into the staff panel I get page not found because I am being directed o http:// rather than https://.(https://.) Seems like this hard coded somewhere but I can't find it. Everything else works fine with SSL.

Thanks in advance.

Slinger.

I sort of fixed the issue. In the email settings for that particular account I enabled the optional SMTP settings, which I guess means OSticket sends directly rather than using /bin/sendmail.

However I'd rather use my local MTA which relays to an Exchange 2007 server, since this way the local Postfix server can hold the mail if anything goes wrong with Exchange.

Any ideas are appreciated.

R.

I just upgraded to the latest version of OSTicket. Everything is working great, except when a user opens a new ticket. The resulting email appears to be missing cr/lfs for new lines:

-- do not edit -- John, A request for support has been created and assigned ticket #879497. You can=

view this ticket's progress online here: http://support.system.com/tickets.php?e=john@system.com&t=879497(http://support.system.com/tickets.php?e=john@system.com&t=879497). If you wish to send additional comments or information regarding this issue=

, please don't open a new ticket. Simply login using the link above and upd= ate the ticket. -- Support

I tried deleting the template email and recreating it with no luck.

Any suggestions are appreciated.

Is it at all possible for you to upgrade to 1.6ST? We've rewritten a lot of mail handling for 1.6.

Have there been any recent changes to your mail server config?

Hi Kelli,

I am planning on upgrading as one of the key features I need is the ability to receive notifications when a customer updates their ticket. Perhaps I will just go ahead and do this on the weekend.

However, the troubling thing is my mail server configuration has not changed at all. So why this has suddenly stopped working is unknown.

Update ...

One thing I just tried was deleting the message it appeared to be stuck on, but it didn't seem to make any difference. On the next run it does the same RETR 1 and then quits, no new tickets show up in OSticket.

Thanks.

Hi,

Long time user of OSTicket 1.6 RC4. I love it, it's a great piece of software and now an essential toool I use everyday. I have been using it for a year and a half with no issues until a day ago when it just stopped picking up POP3 emails. I run Exchange 2007 and have a mailbox defined for osticket. I turned on logging for the POP3 service and manually ran the command from my crontab to see what was happening:

(Note I stripped out all the time and date stamps to make it easy tor read.)

+OK The Microsoft Exchange POP3 service is ready.

CAPA

+OK

TOP

UIDL

SASL NTLM GSSAPI PLAIN

USER

STLS

AUTH GSSAPI

+

-ERR The AUTH protocol Exchange was canceled by The client.

AUTH PLAIN

+

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

+OK User successfully logged on.

CAPA

+OK

TOP

UIDL

SASL NTLM GSSAPI PLAIN

USER

STLS

STAT

+OK 13 801820

LIST

+OK 13 801820

1 1785

2 1971

3 2065

4 554625

5 2907

6 207815

7 2560

8 2964

9 3968

10 4761

11 4029

12 7397

13 4973

TOP 1 0

+OK

.

RETR 1

+OK

.

QUIT

+OK Microsoft Exchange Server 2007 POP3 server signing off.

OSTicket seems to download 1 message and then abruptly quit. I am not sure where ot go from here, as I don't wait to loose the waiting emails.

Any ideas would be appreciated.

Upgrade to the latest version, RC5.

Something I was going to do anyways! Thanks Peter.

Hello,

Long time osTicket user, first time poster! I was wondering if there was a way to have osTicket email the assigned individual when a user updates the ticket? I have tried this with the version I am using (v1.6 RC4) and no email notification is sent when the user/requester updates the ticket to the assigned individual.

TIA!