Hi, when i using admin to configure email smtp setting, it came out authentication failure error message.

Please kindly advice me how should i do this ?

8 months later

What server software is your mail server?

And what does the rest of your setup look like?

2 months later

Hi, I had the same problem ... as I'll explain:

My problem was that the blocking server connections using TLS

walking in the \ include \ pear \ Net, I found the file smtp.php

modify the line 467

the line is something like:

if (version_compare (PHP_VERSION, '5 .1.0 ','>=') & & (isset ($ this-> _esmtp ) | | ($ this-> _esmtp == true)) ) {

replaced it with:

if (version_compare (PHP_VERSION, '6 .1.0 ','>=') & & (isset ($ this-> _esmtp ) | | ($ this-> _esmtp == true)) ) {

I guess what I got was that they connect to SMTP using TLS because that line it does is connect using TLS if the version of PHP is 5.1.0 and my version was that actually .. so I put the 6.1.0 (which does not exist) and so connected without using TLS and since then I accept the accounts and everything works perfect. :)

I hope to thee:)

Greetings.

20 days later

Thanks matuha suggestion, it's work for me too

a year later

Just install php5-openssl and it will work without changing smtp.php.

Chris

2 months later

Hi, I had the same problem ... as I'll explain:

My problem was that the blocking server connections using TLS

walking in the \ include \ pear \ Net, I found the file smtp.php

modify the line 467

the line is something like:

if (version_compare (PHP_VERSION, '5 .1.0 ','>=') & & (isset ($ this-> _esmtp ) | | ($ this-> _esmtp == true)) ) {

replaced it with:

if (version_compare (PHP_VERSION, '6 .1.0 ','>=') & & (isset ($ this-> _esmtp ) | | ($ this-> _esmtp == true)) ) {

I guess what I got was that they connect to SMTP using TLS because that line it does is connect using TLS if the version of PHP is 5.1.0 and my version was that actually .. so I put the 6.1.0 (which does not exist) and so connected without using TLS and since then I accept the accounts and everything works perfect. :)

I hope to thee:)

Greetings.

Thanks verymuch this is wirking vey well

3 years later

Dear All,Just share info, I got the same issue when I install osTicket v1.9.3 on CentOS 6.5, I fix the problem try to follow suggestion above.But when I tried open /include/pear/Net/SMTP.php with nano editor I found little bit different (could it be because version different) like these :line 467 as mention above :       if (PEAR:($error = $this->_parseResponse(220))) {            return $error;        }seems different.I found in line 600 as follows :        if ($tls && version_compare(PHP_VERSION, '5.1.0', '>=') &&            extension_loaded('openssl') && isset($this->_esmtp) &&            strncasecmp($this->host, 'ssl://', 6) !== 0)I modify to :        if ($tls && version_compare(PHP_VERSION, '6.1.0', '>=') &&            extension_loaded('openssl') && isset($this->_esmtp) &&            strncasecmp($this->host, 'ssl://', 6) !== 0)And working, has issue no more with SMTP (send email) with authentication required = YESThanks for everyone

5 months later

I was getting this error, but even disabling STARTTLS (as several of the above comments suggest) didn't help, as it then reported an authentication error. I found the proper fix for at least my situation.If you're using PHP 5.6, there are changes to SSL:http://php.net/manual/en/migration56.openssl.phpMainly, there is extra verification done on the connection. This verification wasn't done on 5.5 so these issues were ignored. But in my situation, the server was sending the SMTP EHLO command with "localhost" and apparently that causes PHP's new verification to fail.The solution is to patch osTicket's mail class at /include/pear/Net/SMTP.php - change this line:$this->_socket_options =$socket_options;to$this->_socket_options = array('ssl' => array('verify_peer_name' => false));This turns the verification off. For my setup, the mail server is on the same local network as the osTicket server, so I'm not overly concerned about the security.The other solution is to downgrade to PHP 5.5 which doesn't have this extra verification.It'd be nice if osTicket somehow offered a setting for this so patching the code isn't necessary every time. 

I've pinged the devs about this thread.

Pardon me if I'm a noob here, but in SSL context, isn't `verify_peer_name` usually used to verify the apparent hostname of a server with the hostname in the server certificate. Are you using a self signed certificate or something?

a year later

HelloThis worked SMTP.phphttps://drive.google.com/open?id=0BziiYNP6rPqfVmQ1T193RlhUNlE :))))

I really dont think that I like the idea that I have to log into google drive to see this file.  Sorry but not going to open that link.

5 months later

Been a while since any new comments were added to this thread. Just wanted to note that the problem still exists as of 2016-11-03 with OSTicket version 1.9.14, and that kainjow's solution fixes it.I just looked on OSTicket website, and it seems that version 1.10 addresses the problem, based off the following note in the release notes:"PEAR: Turn off peer name verification by default (SMTP) (#3274, 4f68aeb)"Haven't tested this though, since the version was released just a few days go; seems based on that comment that the solution was simply to implement what kainjow had posted above.

a month later

Hi,i got the same issue on osTicket v1.9.15Also the mailserver i try to use doesn't support unsecure connections anymore. On Port 465 it takes a long time then it says Failed to connect to smtp.strato.de On port 587 it says authentication failure i tried matuha's approach to set the value the php version is compared to to 6.1.0, but it failed slightly different.(for version 1.9.15 it can be found at line 564 of /include/pear/Net/SMTP.php)On Port 465 again it takes a long time and then says Failed to connect to smtp.strato.de On port 587 it says authentication failure I also tried experimental Bugfix #2628 by John Hunt committed Feb 17, 2016, but it results in the same messages as with matuha's approach.

2 months later

Hi Guys,I know this is an old thread, but I'm having this very same issue on latest version 1.10, MySQL 5.5.43 and PHP 5.6.3.If I downgrade to 5.5.9 php version - I can send mail no problem - however that versions presents me with performance issues and error 500.I have OpenSSL extension installed and loaded...I've tried the suggested edits as proposed above however, I now get this error:authentication failure [SMTP: SMTP server does

not support authentication (code: 250, response: MX-Core.love4it.local

Hello Any help is much appreciatedRegards,Andre

a year later

Hi guys,I can not save this email configuration. The system show me that " this page not work. ERR_EMPTY_RESPONSE"TksIgor

@[deleted] you are high jacking someone else's thread and you have not included any information about your own environment. Please start your own thread, and Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

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