Can anyone please help me? When enabled the "Strip quoted reply" in System Preferences and settings, does not work. When a client replies to the support log, the contents below the "-- do not edit --" line keeps getting included in the ticket. I have tried turning it off, in which case it includes everything as normal but when enabled it adds this "-- do not edit --" line as well as the contents below it. Can anyone suggest a fix for me please, even if I need to check the code in one of the php files.

17 days later

Can anyone please help me? When enabled the "Strip quoted reply" in System Preferences and settings, does not work. When a client replies to the support log, the contents below the "-- do not edit --" line keeps getting included in the ticket. I have tried turning it off, in which case it includes everything as normal but when enabled it adds this "-- do not edit --" line as well as the contents below it. Can anyone suggest a fix for me please, even if I need to check the code in one of the php files.

Hi, I am still looking for some help on this one. Can anyone help me as to where I can check the code in one of the php/js files that controls this issue?

Strange...

Does the email client add other characters before the '-- do not edit --', so it becomes something like '>> -- do not edit -- '?

Strange...

Does the email client add other characters before the '-- do not edit --', so it becomes something like '>> -- do not edit -- '?

This should not make any difference. The code is (in include/class.mailfetch.php and api/pipe.php)

list($message)=split($tag,$var); where $tag is "-- do not edit --"

That it does not work is indeed strange. However, personally, I recommend not to use this feature anyway because it removes anything after "-- do not edit --" no matter what, including signatures of my customers and whole messages if people use (bottom-posting) or edit the quoted parts (inline replying).

@[deleted]: I suggest you try to get a hold on the source code of the messages (outgoing and incoming) to see why the text "-- do not edit --" is being mangled (or whether it isn't).

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