[MOD] osFaq: Page 7 - osTicket Forum

[MOD] osFaq

thofei

very quick and ugly hack: Add a manual margin-top style at the respective table.

You find that in /osticket/faq/include/staff/faq_admin_ui.inc.php at around line 875 (at the end of the table tag):

<table border="0" width="100%" cellspacing="0" cellpadding="2" style="margin-top;">

<tr>

<td class="smallText"><?php echo OSF_CATEGORIES . ' ' . $categories_count . (($faq_count > 0) ? '<br />' . OSF_FAQS . ' ' . $faq_count . OSF_OF . $pages->items_total : ''); ?></td>

<td align="right" class="smallText">

Best

mhsgsupport

Thanks for this, really appreciate it :)

Tim Gall

Spanish Translations available

Hello everyone,

I wanted to let people know there is now a Spanish translation pack available for osFaq v1.0-ST thanks to the kind efforts of Francisco Flores. The full downloads have also been updated with the new translations.

You can find them here:

http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE(http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE)

osFaq now supports English, German and Spanish. Great work!

Looks like I've missed a few help requests/questions but it appears many of them have been solved by other members. Good to see community input, its a good thing. I will try and get to any that haven't been answered over the next few days.

Kind Regards,

Tim Gall

elartedeganar

Traduccion Español disponible

Hola a todos,

Quería que la gente sepa que hay ahora un paquete de traducción al español disponible para osFaq v1.0-ST gracias a los esfuerzos de Francisco Flores. La descarga completa también se han actualizado con las nuevas traducciones.

La puedes encontrar aquí:

http://sourceforge.net/projects/osfa...aq_1.0.STABLE(http://sourceforge.net/projects/osfa...aq_1.0.STABLE)

osFaq ahora soporta Inglés, alemán y español. ¡Buen trabajo!

Parece que he perdido una pocas solicitudes de ayuda / preguntas, pero parece que muchas de ellas han sido resueltas por otros miembros. Es bueno ver opiniones de la comunidad, es una buena cosa. Voy a tratar de responder las que no hayan sido respondidas en los próximos días.

Saludos cordiales,

Francisco Flores

Entrada original Tim Gall

speedy

install

Hi,

i'm truing to install this, but during step 2 I get this notification:

1) MISSING: Please make sure the main admin file is uploaded to your osTicket directory like so:

C:/Inetpub/vhosts/xxxx.be/support/scp/faq_admin.php

Where can I find this file?? It is not in the install folder?

Thanks

EDIT= GOT IT: Found it...aparantly in the latest download, these files are not included.

speedy

The normal admin is just working fine.

When I open faq_admin.php I get this error.

Internal Server Error

Almost all folders have full security. (Running on windows server).

Are there special requirementS?

Thanks

freddyvangeel

Great mod!

i'd like to read faq's from external sources...

we use osticket for our customers and use the feed for informing them.

it would be great if we could show feeds from our manufacturers on our faq...

is this possible?

thanks,

freddy

jorgcoevert

The normal admin is just working fine.
When I open faq_admin.php I get this error.
Internal Server Error
Almost all folders have full security. (Running on windows server).
Are there special requirementS?
Thanks

Got the same thing here...

Just downloaded osFaq 1.0 FULL and rc6 (because of the missing files! :).

I do not get an "Internal Server" error, but a blank screen when entering the faq_admin.php in the backend.

Does anyone have a solution?

EDIT: I'm using osTicket v1.6.0 Stable. Maybe this info can help...

bimmerpwr

The normal admin is just working fine.
When I open faq_admin.php I get this error.
Internal Server Error
Almost all folders have full security. (Running on windows server).
Are there special requirementS?
Thanks

Getting the same error. Possible the faq_admin.php file from RC6 release does not work with the stable release. Tried full install of RC6 and it everything works fine. Not sure why some of the missing files are not included with the latest release.

holtmichael09

This is exactly what i was looking for but 1.0-st is missing numerous files :( anyone have a fix for this?

joemathis

installed the rc6 version numerous times and kept getting the error.:

We uninstalled again and to edit the php files as suggested on the website used Wordpad instead of notepad.

It worked. : Of course we had to install the patches and then installed the Stable version (after dropping the FAQ tables again).

Don't know if the wordpad/notepad difference is what did it... could be that the 3rd time was the charm. (ok so 4th or 5th...):

Good luck.

holtmichael09

So i finally figured out how to get 1.0ST-FULL working, you can download the full version with all the missing files at http://www.holtpcrepair.co.cc/downloads/download.php?id=2(http://www.holtpcrepair.co.cc/downloads/download.php?id=2)

EDIT: The developer updated the files on Sourceforge... you can now download the current version at http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE/osFaq_1.0-ST_FULL.zip/download(http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE/osFaq_1.0-ST_FULL.zip/download)

bobby2

So i finally figured out how to get 1.0ST-FULL working, you can download the full version with all the missing files at http://www.holtpcrepair.co.cc/downloads/download.php?id=2(http://www.holtpcrepair.co.cc/downloads/download.php?id=2)

Do you happen to have the file /scp/faq_assist.php? It seems as there may still be some missing files.

thanks

holtmichael09

it looks like the developer finally fixed his files. http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE/osFaq_1.0-ST_FULL.zip/download(http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE/osFaq_1.0-ST_FULL.zip/download)

ern

Secure redirection osFaq - 1.0 ST

Hi OsTicket Fans,

Regarding to topic below (secure redirection), I've question:

Where I should paste this code to always stay in secure connection (https)?

Right now when I double click on categories in osFaq module I'm redirecting to insecure https, when my OsTicet page is only in https.

Best Regards,

Lucas

Shared SSL can be a tricky matter but first Ill explain what the admin setting does. The setting will enable the faq system to generate secure links (EG: https://)(https://)) for most generated urls and some forms. It wont force the system to use a secure connection if the request was made via an insecure link. Ive included a snippet that will allow you to force a secure connection at the end of this post.
From the small amount of experience ive had setting up sites with shared ssl I can offer the following advice. You'll probably need to experiment a little to get it all working.
You need a copy of your files (EG: the entire osTicket installation) in your secure area.
You might have trouble with sessions because the user is changing domains when visiting your secure area. This can be a real headache.
You will need to modify the osFaq /faq/include/settings.faq.php file to contain your shared ssl details.
To force pages to use a secure connection regardless of the request type try putting the example code below into the top of pages you wish to force into secure mode. Obviously change YOUR-SECURE-URL with the actual url of your secure pages.
/* secure redirection */
if(getenv('HTTPS') != 'on'){
header('Location://' . 'YOUR-SECURE-URL' . getenv('SCRIPT_NAME'));
}

ern

Dear fans,

Friend of mine found a solution, and this is it:

define('HTTP_SERVER', 'https://' . SERVER_DOMAIN);// non-secure public address. eg: http://

define('HTTPS_SERVER', 'https://' . SERVER_DOMAIN);// secure public address. eg: https:

File which You should edit: ../faq/include/config.faq.php

So finally, if Your ticket portal is using https, right now when You try navigate on osFaq page

there will be always https protocol.

All the best,

norbert

Searchstring?

Hi,

in osFAQ finding only the entire string is searched for, what I need to adjust all the words are looking for?

Regards,

Norbert

jsica

Drop table if exists

I'm getting this when I go through step 1

Database integration

Installing database tables

FATAL ERROR: Errors encountered while processing the database schema file.

DROP TABLE IF EXISTS `ost_faqcategories`;

Any advice would be really appreciated.

Danika

Awesome : Thx!

cbh

Thanks!

Works great!

Any chance we can get a function to add a support ticket thread to the FAQ. This would make it sing for me.

The idea is this:

You go back and forth with a customer on a common fix. Once the ticket is closed you post the ticket thread to the FAQ for all posterity, thus hopefully reducing or eliminating the re-occurrence.

Thanks again for the cool mod.

CBH

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