[MOD] osFaq: Page 6 - osTicket Forum

[MOD] osFaq

Danwest

Hi Tim

I just downloaded and installed osTicket & osFaq today. The install went perfect and your step by step install instructions were about the best I have ever encountered.

I do have a question about the "scripts" folder with automail.pl and automail.php in it. I copied that folder to the /support directory and wanted to make sure that was the right spot and what is was for? Is it used by osTicket or osFaq?

I was a little disappointed to read in one of your posts that down the road you don't figure osTicket will require osFaq and at some point you will go in a different direction with it for other systems.

In the meantime I'll enjoy the benefits in an excellent mod. I assume that osFaq could be run on it's own without osTicket if a person didn't need or want the ticket support?

If you are doing an update down the road and adding any features, one I would like is Captcha enabled for anonymous submissions of FAQ's.

Tim Gall

Hi Dan,

I do have a question about the "scripts" folder with automail.pl and automail.php in it. I copied that folder to the /support directory and wanted to make sure that was the right spot and what is was for? Is it used by osTicket or osFaq?

The scripts folder and files are for osTicket. osFaq doesn't do any emailing since it didnt seem necessary. In a future release I might add email notification for user submitted FAQ's.

I was a little disappointed to read in one of your posts that down the road you don't figure osTicket will require osFaq and at some point you will go in a different direction with it for other systems.

That doesn't mean I will stop supporting osTicket. osFaq has been designed to be as modular as possible so as not to limit osTicket development or impact its operations. The benefit is that it can also potentially work with a number of other website-engines.

In the meantime I'll enjoy the benefits in an excellent mod. I assume that osFaq could be run on it's own without osTicket if a person didn't need or want the ticket support?

I have been looking into this as an additional option. Its very do-able and I already have most of the backend systems built. I would like to release the self contained adapter pack with a future version.

If you are doing an update down the road and adding any features, one I would like is Captcha enabled for anonymous submissions of FAQ's.

Sure thing. This should be a fairly easy addition and a good idea.

... It says it was submitted but I can't find it anywhere. Doesn't it go to an area to be approved?

At the moment, new user-submitted entries aren't segregated. For now, to find them, in the Faq admin area change the status filder to "disabled" and turn the "show all" filter on. I'll improve on the new submission handling in a future version.

Regards,

Tim

Danwest

Hi Tim

Hi Dan,
That doesn't mean I will stop supporting osTicket. osFaq has been designed to be as modular as possible so as not to limit osTicket development or impact its operations. The benefit is that it can also potentially work with a number of other website-engines.
I have been looking into this as an additional option. Its very do-able and I already have most of the backend systems built. I would like to release the self contained adapter pack with a future version.
Sure thing. This should be a fairly easy addition and a good idea.
At the moment, new user-submitted entries aren't segregated. For now, to find them, in the Faq admin area change the status filder to "disabled" and turn the "show all" filter on. I'll improve on the new submission handling in a future version.
Regards,
Tim

I was actually looking for a FAQ program and only downloaded osTicket because of your install instructions and figured it wouldn't hurt to have a ticket system as well. They do work well together.

The fact that you will be keeping osFaq with osTicket while it is needed is nice to know. I can turn off the anonymous FAQ submition if it becomes an issue but would prefer to leave it until Captcha is available.

I did find the FAQ I submitted, you are correct it that a rework of making it easier to find them would be nice.

Sincerely;

Dan

eric111

Domain path

Hi Tim,

Thank you very much for this great mod, we use it all the time!

Only one problem with the path names in the URL:

We have a main domain named for example: www.maindomain.com(www.maindomain.com)

and osTicket is installed in a subdomain called for example: subdomain.com/osticket

When we use the admin pages in osTicket all is fine with the URLs, we see them as for example: www.subdomain.com/osticket/scp/tickets.php?id=95(www.subdomain.com/osticket/scp/tickets.php?id=95)

But when we click anything that is related to the FAQ mod we get something like this in the URLs:

www.subdomain.com(www.subdomain.com)/subdomain.com/osticket/scp/faq_admin.php?fcPath=0_25_2_31&fID=419&action=new_faq_preview&

read=only

So there is something wrong with how the FAQ mod displays the URLs.

The same goes wrong if we use the client pages, anything related to the FAQ mod gives the wrong URLs.

Maybe you have a solution for this problem?

Thank you for your help!

Regards,

Eric

Tim Gall

Hi Tim,
Thank you very much for this great mod, we use it all the time!
Only one problem with the path names in the URL:
We have a main domain named for example: www.maindomain.com(www.maindomain.com)
and osTicket is installed in a subdomain called for example: subdomain.com/osticket
When we use the admin pages in osTicket all is fine with the URLs, we see them as for example: www.subdomain.com/osticket/scp/tickets.php?id=95(www.subdomain.com/osticket/scp/tickets.php?id=95)
But when we click anything that is related to the FAQ mod we get something like this in the URLs:
www.subdomain.com(www.subdomain.com)/subdomain.com/osticket/scp/faq_admin.php?fcPath=0_25_2_31&fID=419&action=new_faq_preview&
read=only
So there is something wrong with how the FAQ mod displays the URLs.
The same goes wrong if we use the client pages, anything related to the FAQ mod gives the wrong URLs.
Maybe you have a solution for this problem?
Thank you for your help!
Regards,
Eric

Hi Eric,

I think you should be able to fix it fairly quickly. You will need to manually edit the config.faq.php file.

I would suggest the following changes:

(replace the example parts (underlined) with the actual domain and paths. Dont include any http or https).

----------------

// domain part only. No slashes.

define('SERVER_DOMAIN', 'www.subdomain.com(www.subdomain.com)');

// like the Apache DOCUMENT_ROOT var. No trailing slash.

// in windows it would start with a drive letter

// EG: "Z:/absolute/file/path/osticket" (unix seperators are safest /)

define('OSF_DOC_ROOT', '/absolute/file/path/osticket');

// use a leading and trailing

// or just a single / if its in the public root dir

define('DIR_FS_WEB_ROOT', '/osticket');

----------------

If that doesn't help, start a new tracker artifact and I'll look into it further.

http://sourceforge.net/tracker/?group_id=288518&atid=1221963(http://sourceforge.net/tracker/?group_id=288518&atid=1221963)

(Click the Add new link at the top)

Further down the track:

I'm currently working on v1.1-ST which has some improvements to the dynamic URL system that might also fix your problem. I don't think it will be ready before late February/March though as I'm a bit behind with my day job due to some recent flooding we had (http://www.abc.net.au/news/infographics/qld-floods/beforeafter.htm(http://www.abc.net.au/news/infographics/qld-floods/beforeafter.htm)) with potentially more on the way due to heavy cyclone activity to the north.

Ill put a post in this forum thread as soon as I have v1.1-ST ready.

Regards,

Tim

eric111

Hi Eric,
I think you should be able to fix it fairly quickly. You will need to manually edit the config.faq.php file.
I would suggest the following changes:
(replace the example parts (underlined) with the actual domain and paths. Dont include any http or https).
----------------
// domain part only. No slashes.
define('SERVER_DOMAIN', 'www.subdomain.com(www.subdomain.com)');
// like the Apache DOCUMENT_ROOT var. No trailing slash.
// in windows it would start with a drive letter
// EG: "Z:/absolute/file/path/osticket" (unix seperators are safest /)
define('OSF_DOC_ROOT', '/absolute/file/path/osticket');
// use a leading and trailing
// or just a single / if its in the public root dir
define('DIR_FS_WEB_ROOT', '/osticket');
----------------
If that doesn't help, start a new tracker artifact and I'll look into it further.
http://sourceforge.net/tracker/?group_id=288518&atid=1221963(http://sourceforge.net/tracker/?group_id=288518&atid=1221963)
(Click the Add new link at the top)
Further down the track:
I'm currently working on v1.1-ST which has some improvements to the dynamic URL system that might also fix your problem. I don't think it will be ready before late February/March though as I'm a bit behind with my day job due to some recent flooding we had (http://www.abc.net.au/news/infographics/qld-floods/beforeafter.htm(http://www.abc.net.au/news/infographics/qld-floods/beforeafter.htm)) with potentially more on the way due to heavy cyclone activity to the north.
Ill put a post in this forum thread as soon as I have v1.1-ST ready.
Regards,
Tim

Hi Tim,

Thank you for your help, it is working fine now! The paths are all okay. :)

Those pictures from the flooding in your country are very impressive!

We have watched it on the daily news very often and we hope all will be okay with you and your family!

Cheers,

Eric

eric111

Adding new FAQ not working correct with RDP and Internet Explorer 8

Hi Tim,

Adding a new FAQ via a RDP session and using Internet Explorer 8 osFAQ does not work as expected, the preview button is not working at all. In a RDP session and using Firefox the preview button does work okay.

Strange problem with IE i think.

Any clue what could be the problem?

Thank you again for your help!

Cheers,

Eric :)

Tim Gall

IE8 bug affecting new-faq area in osFaq

Hello to everyone,

Eric brought an IE8 bug to my attention recently. A patch to fix the issue is attached.

My apologies to anyone who may have been affected by this. I usually avoid IE browser like the plague for both technical and ethical reasons so my testing is usually limited with this browser. Most of my work is with Firefox and other open-source browsers.

The attached patch fixes the following issues:

The new-faq preview button was not working as expected (http://www.google.com.au/search?q=forms+not+submitting+in+ie8(http://www.google.com.au/search?q=forms+not+submitting+in+ie8)).

The browse existing images area was not displaying as intended (although this did not affect the image-browser functionality).

The attached patch will also be released on sourceforge later today.

PS: This only affects the admin area for admins using IE8.

Regards,

Tim Gall

[osFaq-v1.0-ST_IE8-fix.zip](https://forum.osticket.com/assets/files/migrated/e/00cff9596b96f04e19277fdd05f6851.zip)

eric111

Hello to everyone,
Eric brought an IE8 bug to my attention recently. A patch to fix the issue is attached.
The attached patch fixes the following issues:
The new-faq preview button was not working as expected (http://www.google.com.au/search?q=forms+not+submitting+in+ie8(http://www.google.com.au/search?q=forms+not+submitting+in+ie8)).
The browse existing images area was not displaying as intended (although this did not affect the image-browser functionality).
The attached patch will also be released on sourceforge later today.
PS: This only affects the admin area for admins using IE8.
Regards,
Tim Gall

Hi Tim,

Thank you very much for the fix, adding a new FAQ in IE 8 works okay now!

Great support you give us!

Cheers,

Eric :):):)

xicobandito

Hi Tim Gall,

First off all let me congratulate you for osFaq, great mod with a great installer.

Last week I've downloaded osFaq v1.0.STABLE and installed it without any problem (great installer). I'm able to create a FAQ from the client module but I'm not able to create it from staff option. The application lets me add categories without problems, but when I create a FAQ, as a staff osTicket staff member, and click 'Preview' nothing happens and the FAQ is not added. If I create a suggestion of a FAQ (client module) everything works as expected.

Can you please help with this issue?

Thank you for your work.

xicobandito

Hi Tim Gall,
First off all let me congratulate you for osFaq, great mod with a great installer.
Last week I've downloaded osFaq v1.0.STABLE and installed it without any problem (great installer). I'm able to create a FAQ from the client module but I'm not able to create it from staff option. The application lets me add categories without problems, but when I create a FAQ, as a staff osTicket staff member, and click 'Preview' nothing happens and the FAQ is not added. If I create a suggestion of a FAQ (client module) everything works as expected.
Can you please help with this issue?
Thank you for your work.

Hi,

When I try to submit a FAQ as a staff member I've notice the following entry in httpd.log file:

PHP Fatal error: Class 'DomDocument' not found in /var/www/suporte/faq/include/staff/faq_admin_ui.inc.php on line 355, referer: http://domain/scp/faq_admin.php?fcPath=0_2&action=new_faq(http://domain/scp/faq_admin.php?fcPath=0_2&action=new_faq)

Thank you in advance for your help.

zalez

Hi Tim Gall,
First off all let me congratulate you for osFaq, great mod with a great installer.
Last week I've downloaded osFaq v1.0.STABLE and installed it without any problem (great installer). I'm able to create a FAQ from the client module but I'm not able to create it from staff option. The application lets me add categories without problems, but when I create a FAQ, as a staff osTicket staff member, and click 'Preview' nothing happens and the FAQ is not added. If I create a suggestion of a FAQ (client module) everything works as expected.
Can you please help with this issue?
Thank you for your work.

Could this be your issue?

(http://osticket.com/forums/showpost.php?p=19731&postcount=107)

If so, here is the fix:

(http://osticket.com/forums/showpost.php?p=19731&postcount=108)

xicobandito

Thank you zalez, for your help, but I believe that's not my case, I've tried it and it didn't work, for me.

In IE, before the patch, nothing happened when I click the preview button, now I get a page without the preview, same thing in ff, chrome and opera.

xicobandito

I've got the solution...

yum install php-xml

In my php it was lacking xml support.

Working!

contentpig

Hello to everyone,
Eric brought an IE8 bug to my attention recently. A patch to fix the issue is attached.
The attached patch fixes the following issues:
The new-faq preview button was not working as expected (http://www.google.com.au/search?q=forms+not+submitting+in+ie8(http://www.google.com.au/search?q=forms+not+submitting+in+ie8)).
The browse existing images area was not displaying as intended (although this did not affect the image-browser functionality).
The attached patch will also be released on sourceforge later today.
PS: This only affects the admin area for admins using IE8.
Regards,
Tim Gall

Is this the most stable complete source for this mod?

samppa65

Is the client able to change the language?

Hi,

this is very nice mod for osTicket. I says that it is supporting multilanguage, but I can´t see any way how the client could change the language, that is real multilanguage, not just that admin can choose one language. Or am I missing something?

Thanks.

contentpig

Where do I change the tab title in the admin panel for the FAQ tab? Take a look at the screen capture. I've managed to edit the majority of the faq pages but i can't find where to edit the faq tab.

I want it to say knowledge base.

blank

drewx0r

table integration error

This is exactly what I'm looking for. Unfortunately, when running through the installer, this is what I get when I try to complete step 1:

osFaq install wizard - step 1

Database integration

Parse error: parse error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /path/to/installation/faq/include/FaqFuncs.php on line 27

None of the faq PHP files show up correctly and the php include in index.php basically stops the page load wherever I insert it. Any idea what the problem could be?

thofei

Number of attachments

Hi Tim,

thats a great FAQ-System you created, we're using it for our internal KnowledgeBase with good results, transferring many entries from an old LotusNotes database.

The only "gripe" i have is the number of possible attachments, right now it is only possible to attach one document. Do you have any plans to enable attaching more documents in the future?

Thx a lot

mhsgsupport

Button Placement

Great mod very handy.

I am changing the skin to bring it into line with our OSticket skin.

In doing so I have noticed that the 3 buttons in the staff control panel are not spaced correctly, they are too close to the above table. See screen shot for verification. So I thought I would drop these down a few pixels but I have looked and looked and I have failed to figure out where and how I can do this.

Can you help please. I know this is not a big thing, but I figured I would make the change while I was making the other modifications.

Any help would be appreciated. :

Screenshot-osTicket :: Staff Control Panel.jpg

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