Congratulations to the team !
Our organisation has been using osTicket since 2014, and it has been a core part of our support operations for over a decade. I joined the team around two years ago as a trainee engineer and have since grown into my current role, where I manage and maintain our support portal and underlying infrastructure.
Over the years, the system has handled nearly 150,000 tickets to date, all retained within our database. The platform has proven to be reliable and has played a key role in streamlining our support workflows at scale.
Working with a dataset of this size has also given us hands-on experience with performance tuning at both the infrastructure and database levels. As deployments grow, managing large ticket volumes efficiently becomes increasingly important, which makes us especially interested in the architectural and performance improvements in 2.0.
Also, I’m sure our helpdesk operations team lead will be especially happy to see the new UI improvements!
Looking forward to exploring the new release and seeing how it enhances scalability, performance, and overall usability for long-running deployments like ours.
Great work by the team! This is the way.
