How dashboard works

FacundoVarela99_

Hi, i'm trying to know how the dashboard works because it's a little confusing. I want to see the movements that I made today (deletes, creations, etc.), but I only can see changes from one or more days ago. I've read that the panel hasn't always worked well, but those are old discussions.

For example there aren't the movements today, only from yesterday backwards. I've tried to configure the autocron but I couldn't

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KevinTheJedi

FacundoVarela99_

What do you mean? The stats are real-time up to current time when using the "Up to today" period. Maybe you don't have access to the other Departments so you aren't seeing all the stats? You should enable the stats permission on your Agent account (Admin Panel > Agents > Agents > click your name > Permissions > Miscellaneous > enable "Stats" > Save Changes) and reload the dashboard to see if that changes things.

Cheers.

FacundoVarela99_

I've just give my admin permissions to see the statistics, but the problem is that the dashboard is not showing the changes that I've made today. Today I've closed 16 tickets to see the changes in the panel, but I can only see 1 ticket closed. Maybe I'm doing something wrong. But, if I set the period to one quarter, it shows the total tickets closed, but with the yesterday's date (2025-11-18), not 2025-11-19.

FacundoVarela99_

Here if I set the one quarter period

KevinTheJedi

FacundoVarela99_

Hmm, I’m not able to replicate this. If I go close a ticket right now it reflects immediately in the dashboard. Maybe your time zone is off or something? What is your PHP time zone, server time zone, MySQL system_time_zone, MySQL time_zone, osTicket system time zone, and agent profile time zone?

Cheers.