Hello dear community,

Is there any possibility to defer tickets? Currently, I have some tickets that require time and need clarification before they can be resolved. I would like to defer them so that the ticket queue remains clean and fewer tickets are displayed.

Thank you in advance!

    Eiltesir

    Either set some special criteria that you can filter out in the queue or maybe set a special status that’s filtered out in the queue?

    Cheers.

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