What is your server time zone, MySQL time zone, PHP time zone, help desk system time zone, and profile time zone?
Cheers.
Filter: Create Date does not result to the correct date.
KevinTheJedi All the timezones are in Taipei. I just noticed in the search criteria it is set to AMERICA/CHICAGO
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Where do I change this to reflect the correct date? also, would this explain why the Dashboard also shows incorrect dates?
Post a screenshot of Admin Panel > Dashboard > Information as well Admin Panel > Settings > System.
Cheers.
Sorry for multiple posts:
MySQL Timezone is using SYSTEM
SELECT @@global.time_zone;
If I run the query- it shows the correct date and time.
SELECT NOW();
So its only when I set the Search Criteria for the Dates shows CST Timezone.
I saw a youtube video for osticket advanced searches (publised 4 years ago) shows there was a settings > option to set the timezone which I am no longer seeing in v1.18.1.
Looking forward to hear from your end
Thank you in advanced!
Knychtell
KevinTheJedi 
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KevinTheJedi the profile preference is also set to taipei
- Edited
KevinTheJedi ASIA/Taipie as well for Profile preferences and PHP.INI
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- Best Answerset by cortkny2024
Go to your js/jstz.min.js file, search for "Perth", change the line from "Australia/Perth":new Date(2008,10,1,1,0,0,0) to "Australia/Perth":new Date(2008,10,1,1,0,0,0),"Asia/Taipei":new Date(2008,10,1,1,0,0,0), then search for "shanghai", change the line from Asia/Shanghai":["Asia/Krasnoyarsk","Australia/Perth"] to Asia/Shanghai":["Asia/Krasnoyarsk","Australia/Perth","Asia/Taipei"], save the changes, restart IIS, hard reload your browser, and retest.
Cheers.
KevinTheJedi This worked! thank you very much.
One more thing about the date/time picker- if I select any date, after I save it it goes Forward 1 day.
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After saving..
True. What would you suggest that I do to make sure that it flreflects the ASIA/TAIPEI?