Search bar doesn't work

fpasinetti

If I try to search for a specific value in the search bar,
osTicket returns the presence of a ticket associated with that criterion; but clicking on the result does not display the related ticket but the full list.

KevinTheJedi

fpasinetti

Can you please further clarify? Maybe post screenshots, etc.? Also, post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

fpasinetti

KevinTheJedi

Hi,
I want to enter a value (e.g. 0112) in the search bar

I enter the value and the result appears: 1 ticket found with that match (a code within the ticket)

I click on the highlighted ticket but instead of the ticket opening , it stays on the list ...

Thank you

KevinTheJedi

fpasinetti

What about this part?

Also, post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

fpasinetti

KevinTheJedi

fpasinetti

Whoa..you are using PHP 7.4?! That’s not good. If you read the requirements for v1.17.5 it shows PHP 8.0-8.2. Upgrade PHP, reinstall all enabled extensions for PHP, restart the web server, and retest.

Cheers.

fpasinetti

I have updated PHP (and changed browsers) but the problem is the same

KevinTheJedi

fpasinetti

...PHP 8.0-8.2 means 8.3 is not supported. Downgrade to PHP 8.0-8.2.

Cheers.

fpasinetti

same problem

KevinTheJedi

fpasinetti

Are those three Tickets From the user "rma"?

Cheers.

fpasinetti

Ok, it's work.
thank you for your support

fpasinetti

I'm sorry ...

if I search for a ticket (specifically 263779 which has as its subject the serial of the failed component) and type that code (PS-RD-028UPS-0037) in the search box I am presented with as many as 60 results divided among 4 users (see screenshot) ... if I finally press ENTER the final result is: I am presented with 6 tickets (page 1 of xxxxxx). The ticket I therefore wanted was not displayed.

Thank you

KevinTheJedi

fpasinetti

I believe - is a stop word in MySQL. It will break the text at the dashes and look for results that contain each part. So it will search for PS-RD-028UPS-0037 then PS then RD then 028UPS then 0037.

Cheers.

fpasinetti

Okay, I got it. I search with “x” and click on the icon.
But it's not very functional ... I hope in a next release ...

Thanks for the support

KevinTheJedi

fpasinetti

What do you mean..? Nothing is changing in next release in this regard. Simply a MySQL limitation.

Cheers.