Unable to Refresh Token

HariPrakash

Hi Team,

I recently created a new email address and configured a remote mailbox. Unfortunately, I'm hitting this error message: "Unable to obtain Refresh Token." I followed the same authentication config as other email addresses I created before and did not face this error message. Please assist with how to tackle this issue.

osTicket version: 1.18.1
oauth Plugin version: 0.6

Thanks.

KevinTheJedi

HariPrakash

You will need to provide a lot more information.

Cheers.

HariPrakash

Apologize. I attached a screenshot of what I'm trying to set up and the error message.

KevinTheJedi

HariPrakash

A lot more information as in the plugin config, screenshots of your app registration, etc.

Cheers.

HariPrakash

KevinTheJedi

HariPrakash

🤦‍♂️ I mean actually go to the email, click on it, click on Remote Mailbox tab, click Config button, and click IdP Config tab.

As far as the information used, you did use the Client Secret Value and not the Client Secret ID, right? Also, for the Client ID you used the Application (client) ID and not the Client Secret ID, right?

When it brings you to MS to authenticate, you are logging in as the email you are configuring in osTicket, right?

Cheers.

HariPrakash

🤦‍♂️Probably need to be clear with your question as well.
Yup. I use the Application client ID and Client secret value.
Yes, based on the screenshot, I registered a finance account and authenticated a finance MS account.

KevinTheJedi

HariPrakash

Did you use the correct OAuth2 v2 endpoints?

Cheers.

HariPrakash

Yes

KevinTheJedi

HariPrakash

Idk man, something seems off. I can't really say what the issue is without digging deeper into your tenant, setup, etc.

Cheers.

KevinTheJedi

HariPrakash

Have you tried creating a new app registration, reconfiguring the email, and all that?

Cheers.

HariPrakash

Not yet. The funny thing is the existing email addresses are working fine but when I try create a new one, this issue is happening.

HariPrakash

Hey @KevinTheJedi, I managed to solve the problem. I reinstalled the Oauth plugin, and it's working now.