Unable to update this email. Correct any errors below and try again.

FloSchmitt

Hi, we have a fresh installation of OSTICKET. We could configure OAUTH2 Authorization and get a Token.

But if we enable the eMail fetching we got the error "Unable to update this email. Correct any errors below and try again." "Authenticate failed"

Same Issue if we use POP instead of IMAP.
IMAP, POP and SMTP is enabled in our tenant.
There is no 2FA for this eMail account.
It's not a shared mailbox.
We already tried to make this account to an Application Administrator
If we use Outlook API instead of GRAPH we don't get a token. like this https://forum.osticket.com/d/104885-oauth2-error-this-api-version-has-been-deprecated

KevinTheJedi

FloSchmitt

You can’t use graph you have to use the outlook api. Seems like a Microsoft issue. The thread you mentioned it started working last time when Microsoft did something on their end.

Cheers.

FloSchmitt

Hi KevinTheJedi, thank you for your response. Is there a plan to make an update to use graph?
Microsoft told me that the Outlook Api 2.0 is deprecated since March 2024 and will not work anymore.

KevinTheJedi

FloSchmitt

Yes:

https://forum.osticket.com/d/105728-ms-oauth2-error-the-api-version-v2-has-been-depreciated/41

Cheers.

FloSchmitt

Fix is working for us