osticket some pjax not work

luanzhiyong

When I randomly click on a ticket num, it takes a bit slow to enter the inner page, usually taking more than 5 seconds. Upon checking, it shows that the pjax request has been automatically cancelled. I don't understand why, but all other links are working normally, just click preview ticket

KevinTheJedi

luanzhiyong

Click on the failed request, click Response, and see if there is a more detailed error.

Cheers.

luanzhiyong

KevinTheJedi
Thank you for your reply, but there is no response to this request. After five or six seconds, it will enter the internal page normally, but i think it's slow

luanzhiyong

KevinTheJedi

luanzhiyong

Oh maybe it’s being cancelled because you clicked on it instead of hover. The preview happens on hover and if you were to click it would cancel the request to load the ticket view request.

As for why it takes a few seconds to load that could be due to a multitude of reasons. You can try disabling email verification, checking the SLA to see if it’s a long ass time it has to calculate, etc.

Cheers.

luanzhiyong

KevinTheJedi
thank you very much, I try disable email verification, it's ok，i choose speed for verification and speed, Thank you.Thank you.