Move to folder broke, after using \ in the subfolder name
The connection is timing out and eventually failing. You can delete the email from osTicket completely and reconfigure to retest.
Cheers.
Also, maybe simply try without backwards slash? Maybe that’s a character that is not being escaped properly or something.
Cheers.
Hello, first of all, thank you for the reply.
I have deleted the mail from osticket again and set it up again with no problems, but as soon as I try to move mails to a folder again, it keeps loading until the php execution time limit is reached.
I also tried different names for subfolders, like tickets or test, without any special characters.
There seems to be something broken from using the special characters before.
I found one older forum post that had the same problem. Sadly, the only solution that he found was to reset the whole vm. I would like to avoid that if possible.
Only thing I can recommend is checking the database for any errant records. The config table, email table, email_account table, and plugin_instance table.
Cheers.
I have the same problem with Microsoft mail, I can't find a solution
I have the same problem with Microsoft mail, I can't find a solution
KevinTheJedi
I don't see any errors in the database, I've tried the Microsoft API to move the emails and it works perfectly, but osticket can't.
Does osticket use the Outlook API? https://outlook.office.com/api/v2.0
I'm testing it on 2 different Linux and Windows servers, resetting the machine is not a solution. 
- Edited
All you need to do is follow the exact steps listed here for OAuth2 authorization:
Then configure the Remote Mailbox information to configure fetching. If you still have issues open your own thread.
Cheers.