Hello, I have connected osticket successfully to a exchange account and everything else works great, but after I used the Move to folder function with a folder name that included a \ the whole function seems to be broken. I cant move mails to folders anymore, even with names without . I already tried to delete the mail in osticket and create a new one, but that did not work out. The Same problem.

In the php error log in just noted the timeout.
PHP Fatal error: Maximum execution time of 100 seconds exceeded in /var/www/html/osticket/upload/include/laminas-mail/src/Protocol/Imap.php on line 205, referer: https://*.com/scp/emails.php?id=5

I would really appreciate some help to find a solution.

justsomeuser

The connection is timing out and eventually failing. You can delete the email from osTicket completely and reconfigure to retest.

Cheers.

    justsomeuser

    Also, maybe simply try without backwards slash? Maybe that’s a character that is not being escaped properly or something.

    Cheers.

      Hello, first of all, thank you for the reply.

      I have deleted the mail from osticket again and set it up again with no problems, but as soon as I try to move mails to a folder again, it keeps loading until the php execution time limit is reached.
      I also tried different names for subfolders, like tickets or test, without any special characters.
      There seems to be something broken from using the special characters before.

      I found one older forum post that had the same problem. Sadly, the only solution that he found was to reset the whole vm. I would like to avoid that if possible.

        justsomeuser

        Only thing I can recommend is checking the database for any errant records. The config table, email table, email_account table, and plugin_instance table.

        Cheers.

            I have the same problem with Microsoft mail, I can't find a solution

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