We are using web based OSTicket.
How can I add "Ticket Status" such as Pending and Hold?
Thank you in advance for any help you can give
rodel14 Admin Panel > Manage > Lists > Ticket Statuses
I cannot see Pending or ON Hold in Ticket State
rodel14
Because there is none; it’s either Closed or Open. Archived and Deleted are just placeholders and were never implemented. We have plans to implement those as well as On Hold, etc. after v2.0 has been established so stay tuned!
Cheers.
How about SLA? Where can I see it?
I feel like you would benefit from reading the documentation here:
Here is a link to the SLA docs specifically:
Sorry, what I am asking is that how can we set hours as per SLA? Like for example, Low: Response Time: 4 Hours, Resolution Time: 72 Hours
Each SLA has its own Grace Period. There are no separate time periods for individual events. The SLA controls how long until a Ticket goes overdue if not Closed.
Is there a reporting for this ticketing system. Like for example, I want to get open and closed tickets for this month?
The only reporting that osTicket has is the Dashboard. If you just want to see open and closed tickets though you could use advanced search. Alternatively you would need to pull data from the database directly. You could use something like Crystal Report Writer. You can find the database ERD on docs.osticket.com
