Hello, may I ask you guys what should I do if I want to use my personal signature while posting reply? Enabling my signature is not visible. That's why I am still depending on our team's canned responses

  • KevinTheJedi replied to this.

  • kel_gorl

    The signature will not appear in the ticket thread. It is only added to outgoing emails. You must also have the %{signature} variable in the needed Response/Reply Template.

    Cheers.

      kel_gorl

      The signature will not appear in the ticket thread. It is only added to outgoing emails. You must also have the %{signature} variable in the needed Response/Reply Template.

      Cheers.

        9 days later

        @"KevinTheJedi how could I edit the signature variable? It is not reflecting on my template

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