Hello, may I ask you guys what should I do if I want to use my personal signature while posting reply? Enabling my signature is not visible. That's why I am still depending on our team's canned responses
kel_gorl
The signature will not appear in the ticket thread. It is only added to outgoing emails. You must also have the %{signature} variable in the needed Response/Reply Template.
Cheers.
@"KevinTheJedi how could I edit the signature variable? It is not reflecting on my template
Can you please explain?
