Courtesy titles for Canned Response

kel_gorl

Hi, I would like to ask how could canned response identify the courtesy titles or how could I use this in canned response? I am planning to input the courtesy titles before the name of requestor so that it kind of looks politene instead of just using their names.

Could someone help me on this? TIA

KevinTheJedi

kel_gorl

First off what is a “courtesy title”? And secondly what is “politene”?

Cheers.

kel_gorl

KevinTheJedi Courtesy titles such as Ms. and Mr.

Correction, *polite

kel_gorl

KevinTheJedi Courtesy titles such as Ms. and Mr.

Correction, *polite

KevinTheJedi

kel_gorl

Best option is to create a List, add the titles as list items, add a custom field on the Contact Information Form with the field type being the list, select a title for each user, then you can use the title in your canned responses by using the Variable Name.

Cheers.