Fixed export blank page when try to export ticket queue from agent side

myz

Hi, i been research 3days 3night without non stop to find the solution and i think its best solution for those who had this problem.

to

so the solution just that you needed only to replace or comment this code

to

i know there another alternative which is hide this coding

but it might had issue like temp wouldnt delete it and required to delete manually.
so best change the whole coding to fix export blank page issue include keep delete function.

myz

work well on osTicket version 1.18.xx

miguelss

Could you put the code here instead a picture?
Thanks in advance.
M.

Cm-8

I had the same problem in my version 1.18.1:

I saw a white popup, without text and I didn't notice that the file was correctly sent to me via email.
also on line 2068 I had: "@$exporter->delete();" instead of "$exporter->delete();".

I made the suggested changes and now:

the file is correctly exported to the browser.
the popup is no longer white and without text but shows the courtesy text.

File edited on the image: \include\ajax.tickets.php

Code from image 1:

try {
    $interval = 5;
    $options = ['filename' => $filename,
                'interval' => $interval, 'delimiter' => $_POST['csv-delimiter']];
    // Create desired exporter
    $exporter = new CsvExporter($options);
    // Acknowledge the export
    $exporter->ack();
    // Phew... now we're free to do the export
    // Ask the queue to export to the exporter
    $queue->export($exporter);
    $exporter->finalize();
    // Email the export if it exists
    $exporter->email($thisstaff);
    // Delete the file.
    $exporter->delete();
    exit;
} catch (Exception $ex) {
    $errors['err'] = __('Unable to prepare the export');
}

Code from image 2:

try {
    $interval = 5;
    $options = ['filename' => $filename, 'interval' => $interval, 'delimiter' => $_POST['csv-delimiter']];
    // Create desired exporter
    $exporter = new CsvExporter($options);

    // Acknowledge the export
    $exporter->ack();

    // Phew... now we're free to do the export
    // Ask the queue to export to the exporter
    $queue->export($exporter);

    // Finalize the export process
    $exporter->finalize();

    // Email the export if it exists
    if ($exporter->exportExists()) {
        $exporter->email($thisstaff);
    } else {
        // Handle the case where the export file doesn't exist
        // This could be due to an error during the export process
        throw new Exception("Export file doesn't exist.");
    }

    // Delete the file after emailing
    $exporter->delete();

    exit;
} catch (Exception $e) {
    // Handle any exceptions that occur during the export process
    // Log the error or display an error message to the user
    echo "An error occurred: " . $e->getMessage();
}

miguelss

Cm-8 many thanks for that!!! 🤗