I am sending some text highlighted in my email; to which I noticed that highlighted text is not getting highlighted when I am opening in OSTicket.
This is the email

This is what I can see in OSticket

    Actually, the problem is when I am sending it from Outlook, but if I am sending using mail server, it is working fine.

      Nav27

      Maybe outlook is messing with the HTML/styling and making it their own format which doesn’t work in normal email clients or is non-standard and gets stripped in the methods above.

      Cheers.

      Nav27

      I'd need to see the raw HTML to determine what's going on to see.

      Cheers.

        Nav27

        I can’t do that without the raw HTML from an email that’s not highlighting. Please provide that.

        Cheers.

        I don't know this is what you are actually asking. Please let me know if you mean something else.
        The following page source I got if I am sending from outlook:
        <div class="thread-body no-pjax">
        <div>
        <div>
        <p class="MsoNormal">
        <p>
        </p>
        </p>
        <p class="MsoNormal">
        <span style="font-size:10.0pt">Hello Heather,
        </span>
        </p>
        <p class="MsoNormal">
        <span style="font-size:10.0pt">I wanted to touch base to confirm that the two email addresses we discussed earlier are currently inactive.
        </span>
        </p>
        <p class="MsoNormal">
        <span style="font-size:10.0pt">Additionally, I've compiled a list of all active email addresses for your reference:
        </span>
        </p>
        <ol style="list-style-type:decimal">
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Antonella Knorr
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Jayson Phelps
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Valerie Phelps
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Sana Iqbal
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Cathy LeBrun
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">David Calloway
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Sadia Uddin
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Jill Birch
        </span>
        </li>
        <li class="MsoNormal" style="color:black">
        <span style="font-size:10.0pt">Brent Thomas
        </span>
        </li>
        </ol>
        <p class="MsoNormal">
        <span style="font-size:10.0pt">If you require any further assistance or information, please don't hesitate to reach out.
        </span>
        </div>
        </div>


        </div>

        This is the page source if sending from mail server:
        <div class="thread-body no-pjax">
        <div>
        <div style="font-size:13.3333px;font-family:tahoma;color:rgb(0, 0, 0);font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)">
        </div>
        <div style="font-size:13.3333px;font-family:tahoma;color:rgb(0, 0, 0);font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)">
        </div>
        <div style="font-size:13.3333px;font-family:tahoma;color:rgb(0, 0, 0);font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)">
        </div>
        <div style="font-family:tahoma;color:rgb(0, 0, 0);font-size:13.3333px;font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)">
        <blockquote style="PADDING-RIGHT:0px;PADDING-LEFT:5px;MARGIN-LEFT:5px;BORDER-LEFT:#000000 2px solid;MARGIN-RIGHT:0px">
        From: "ABC" <br />
        To: "<a href="abc.com" target="_blank">abc.com</a>" <br />
        Date: Tue, 16 Apr 2024 17:15:06 -0400<br />
        Subject: Testing<br />
        <div style="font-size:13.3333px;font-family:tahoma;color:rgb(0, 0, 0);font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)">
        <div>Hello Heather,
        </div>
        <div>I wanted to touch base to confirm that the two email addresses we discussed earlier are currently inactive.
        </div>
        <div>Additionally, I've compiled a list of all active email addresses for your reference:
        </div>
        <ol style="list-style-type:decimal">
        <li style="margin-bottom:0px">Antonella Knorr</li>
        <li style="margin-bottom:0px">Jayson Phelps</li>
        <li style="margin-bottom:0px">Valerie Phelps</li>
        <li style="margin-bottom:0px">Sana Iqbal</li>
        <li style="margin-bottom:0px">Cathy LeBrun</li>
        <li style="margin-bottom:0px"><span style="background:yellow">David Calloway</span></li>
        <li style="margin-bottom:0px"><span style="background:yellow">Sadia Uddin</span></li>
        </ol>
        <div>If you require any further assistance or information, please don't hesitate to reach out.
        </div>
        <div> </div>
        </div>
        <div style="font-size:13.3333px;font-family:tahoma;color:rgb(0, 0, 0);font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)">
        </div>
        <div style="font-size:13.3333px;font-family:tahoma;color:rgb(0, 0, 0);font-weight:400;font-style:normal;background:none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0)"> </div>
        </blockquote>
        </div> </div>
        </div>

          This is a raw HTML of email sent through Outlook:

          <html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
          <head>
          <meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
          <meta name="Generator" content="Microsoft Word 15 (filtered medium)">
          <style><!--
          /* Font Definitions /
          @font-face
          {font-family:"Cambria Math";
          panose-1:2 4 5 3 5 4 6 3 2 4;}
          @font-face
          {font-family:Calibri;
          panose-1:2 15 5 2 2 2 4 3 2 4;}
          @font-face
          {font-family:Tahoma;
          panose-1:2 11 6 4 3 5 4 4 2 4;}
          /
          Style Definitions /
          p.MsoNormal, li.MsoNormal, div.MsoNormal
          {margin:0in;
          margin-bottom:.0001pt;
          font-size:11.0pt;
          font-family:"Calibri",sans-serif;}
          a:link, span.MsoHyperlink
          {mso-style-priority:99;
          color:#0563C1;
          text-decoration:underline;}
          a:visited, span.MsoHyperlinkFollowed
          {mso-style-priority:99;
          color:#954F72;
          text-decoration:underline;}
          p.msonormal0, li.msonormal0, div.msonormal0
          {mso-style-name:msonormal;
          mso-margin-top-alt:auto;
          margin-right:0in;
          mso-margin-bottom-alt:auto;
          margin-left:0in;
          font-size:12.0pt;
          font-family:"Times New Roman",serif;}
          span.EmailStyle18
          {mso-style-type:personal;
          font-family:"Calibri",sans-serif;
          color:windowtext;}
          span.EmailStyle20
          {mso-style-type:personal-reply;
          font-family:"Calibri",sans-serif;
          color:#1F497D;}
          .MsoChpDefault
          {mso-style-type:export-only;
          font-size:10.0pt;}
          @page WordSection1
          {size:8.5in 11.0in;
          margin:1.0in 1.0in 1.0in 1.0in;}
          div.WordSection1
          {page:WordSection1;}
          /
          List Definitions */
          @list l0
          {mso-list-id:97259143;
          mso-list-template-ids:21537218;}
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          {mso-list-id:654140723;
          mso-list-template-ids:1448218324;}
          @list l1:level1
          {mso-level-tab-stop:.5in;
          mso-level-number-position:left;
          text-indent:-.25in;}
          @list l1:level2
          {mso-level-tab-stop:1.0in;
          mso-level-number-position:left;
          text-indent:-.25in;}
          @list l1:level3
          {mso-level-tab-stop:1.5in;
          mso-level-number-position:left;
          text-indent:-.25in;}
          @list l1:level4
          {mso-level-tab-stop:2.0in;
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          text-indent:-.25in;}
          @list l1:level5
          {mso-level-tab-stop:2.5in;
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          {mso-level-tab-stop:3.0in;
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          {mso-level-tab-stop:3.5in;
          mso-level-number-position:left;
          text-indent:-.25in;}
          @list l1:level8
          {mso-level-tab-stop:4.0in;
          mso-level-number-position:left;
          text-indent:-.25in;}
          @list l1:level9
          {mso-level-tab-stop:4.5in;
          mso-level-number-position:left;
          text-indent:-.25in;}
          ol
          {margin-bottom:0in;}
          ul
          {margin-bottom:0in;}
          --></style><!--[if gte mso 9]><xml>
          <o:shapedefaults v:ext="edit" spidmax="1026" />
          </xml><![endif]--><!--[if gte mso 9]><xml>
          <o:shapelayout v:ext="edit">
          <o:idmap v:ext="edit" data="1" />
          </o:shapelayout></xml><![endif]-->
          </head>
          <body lang="EN-US" link="#0563C1" vlink="#954F72">
          <div class="WordSection1">
          <p class="MsoNormal"><o:p>&nbsp;</o:p></p>
          <p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;color:black">Hello Heather,
          <o:p></o:p></span></p>
          <p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;color:black">I wanted to touch base to confirm that the two email addresses we discussed earlier are currently inactive.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;color:black">Additionally, I've compiled a list of all active email addresses for your reference:<o:p></o:p></span></p>
          <ol start="1" type="1">
          <li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Antonella Knorr<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Jayson Phelps<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Valerie Phelps<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Sana Iqbal<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Cathy LeBrun<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;background:yellow;mso-highlight:yellow">David Calloway</span><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;background:yellow;mso-highlight:yellow">Sadia Uddin</span><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Jill Birch<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Brent Thomas<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Michael MacNeil<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;background:yellow;mso-highlight:yellow">Ruby Latif</span><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Teana Sacchetti<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Madeha Mukati<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Reception<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Shweta Jacob<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;background:yellow;mso-highlight:yellow">Lindsay Atkinson</span><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Heather Phelps<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Heather Angel<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Phelps Finance<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Heather Phelps MBA<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Phelps Admin<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Fareed Amin<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Unekwu Hadiza Ogbodo<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Anurit Kaur<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Phelps Communications<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Phelps North<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
          <span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif">Jennifer Adams<o:p></o:p></span></li></ol>
          <p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Tahoma&quot;,sans-serif;color:black">If you require any further assistance or information, please don't hesitate to reach out.
          </div>
          </body>
          </html>

            This is the raw HTML of what I sent using same email address but instead from mail server and not outlook client:

            Hello Heather,
            I wanted to touch base to confirm that the two email addresses we discussed
            earlier are currently inactive.
            Additionally, I've compiled a list of all active email addresses for your
            reference:
            Antonella Knorr
            Jayson Phelps
            Valerie Phelps
            Sana Iqbal
            Cathy LeBrun
            David Calloway
            Sadia Uddin
            Jill Birch
            Brent Thomas
            Michael MacNeil
            Ruby Latif
            Teana Sacchetti
            Madeha Mukati
            Reception
            Shweta Jacob
            Lindsay Atkinson
            Heather Phelps
            Heather Angel
            Phelps Finance
            Heather Phelps MBA
            Phelps Admin
            Fareed Amin
            Unekwu Hadiza Ogbodo
            Anurit Kaur
            Phelps Communications
            Phelps North
            Jennifer Adams
            If you require any further assistance or information, please don't hesitate
            to reach out.

            --0416-2118-37-03-PART_BREAK
            Content-Type: text/html; charset="us-ascii"
            Content-Transfer-Encoding: quoted-printable

            <html><body>
            <div style=3D"font-size: 13.3333px; font-family: tahoma; color: rgb(0, 0, 0=
            ); font-weight: 400; font-style: normal; background: none 0% 0% / auto repe=
            at scroll padding-box border-box rgba(0, 0, 0, 0);">&nbsp;</div>

            <div style=3D"font-size: 13.3333px; font-family: tahoma; color: rgb(0, 0, 0=
            ); font-weight: 400; font-style: normal; background: none 0% 0% / auto repe=
            at scroll padding-box border-box rgba(0, 0, 0, 0);">&nbsp;</div>

            <div id=3D"signature" style=3D"font-size: 13.3333px; font-family: tahoma; c=
            olor: rgb(0, 0, 0); font-weight: 400; font-style: normal; background: none =
            0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0);">&nbsp;=
            </div>

            <div style=3D"font-family: tahoma; color: rgb(0, 0, 0); font-size: 13.3333p=
            x; font-weight: 400; font-style: normal; background: none 0% 0% / auto repe=
            at scroll padding-box border-box rgba(0, 0, 0, 0);">&nbsp;
            <blockquote class=3D"as91pFk8AX8sDPOUp66RUy8IoCRjefxNG8oLk8fg" style=3D"PAD=
            DING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 =
            2px solid; MARGIN-RIGHT: 0px">From: &quot;[sender name]&quot; &lt;[sender email address]&gt;<br />
            To: &quot;[receiver email address]&quot; &lt;[receiver email address]&gt;<br />
            Date: Tue, 16 Apr 2024 17:15:06 -0400<br />
            Subject: Testing Highlighted Text: 20240409-17:16<br />
            &nbsp;
            <div style=3D"font-size: 13.3333px; font-family: tahoma; color: rgb(0, 0, 0=
            ); font-weight: 400; font-style: normal; background: none 0% 0% / auto repe=
            at scroll padding-box border-box rgba(0, 0, 0, 0);">
            <div>Hello Heather,</div>

            <div>I wanted to touch base to confirm that the two email addresses we disc=
            ussed earlier are currently inactive.</div>

            <div>Additionally, I&#39;ve compiled a list of all active email addresses f=
            or your reference:</div>

            <ol start=3D"1" type=3D"1">
            <li style=3D"margin-bottom:0px">Antonella Knorr</li>
            <li style=3D"margin-bottom:0px">Jayson Phelps</li>
            <li style=3D"margin-bottom:0px">Valerie Phelps</li>
            <li style=3D"margin-bottom:0px">Sana Iqbal</li>
            <li style=3D"margin-bottom:0px">Cathy LeBrun</li>
            <li style=3D"margin-bottom:0px"><span style=3D"background:yellow">David Ca=
            lloway</span></li>
            <li style=3D"margin-bottom:0px"><span style=3D"background:yellow">Sadia Ud=
            din</span></li>
            <li style=3D"margin-bottom:0px">Jill Birch</li>
            <li style=3D"margin-bottom:0px">Brent Thomas</li>
            <li style=3D"margin-bottom:0px">Michael MacNeil</li>
            <li style=3D"margin-bottom:0px"><span style=3D"background:yellow">Ruby Lat=
            if</span></li>
            <li style=3D"margin-bottom:0px">Teana Sacchetti</li>
            <li style=3D"margin-bottom:0px">Madeha Mukati</li>
            <li style=3D"margin-bottom:0px">Reception</li>
            <li style=3D"margin-bottom:0px">Shweta Jacob</li>
            <li style=3D"margin-bottom:0px"><span style=3D"background:yellow">Lindsay =
            Atkinson</span></li>
            <li style=3D"margin-bottom:0px">Heather Phelps</li>
            <li style=3D"margin-bottom:0px">Heather Angel</li>
            <li style=3D"margin-bottom:0px">Phelps Finance</li>
            <li style=3D"margin-bottom:0px">Heather Phelps MBA</li>
            <li style=3D"margin-bottom:0px">Phelps Admin</li>
            <li style=3D"margin-bottom:0px">Fareed Amin</li>
            <li style=3D"margin-bottom:0px">Unekwu Hadiza Ogbodo</li>
            <li style=3D"margin-bottom:0px">Anurit Kaur</li>
            <li style=3D"margin-bottom:0px">Phelps Communications</li>
            <li style=3D"margin-bottom:0px">Phelps North</li>
            <li style=3D"margin-bottom:0px">Jennifer Adams</li>
            </ol>

            <div>If you require any further assistance or information, please don&#39;t=
            hesitate to reach out.<br />

            <div>&nbsp;</div>
            </div>

            <div style=3D"font-size: 13.3333px; font-family: tahoma; color: rgb(0, 0, 0=
            ); font-weight: 400; font-style: normal; background: none 0% 0% / auto repe=
            at scroll padding-box border-box rgba(0, 0, 0, 0);">&nbsp;</div>

            <div id=3D"signature" style=3D"font-size: 13.3333px; font-family: tahoma; c=
            olor: rgb(0, 0, 0); font-weight: 400; font-style: normal; background: none =
            0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0);">&nbsp;=
            </div>
            </blockquote>
            </div>
            </body></html>

            --0416-2118-37-03-PART_BREAK--

            Nav27

            No, I’m saying that line might be responsible for stripping it.

            Cheers.

            I commented that part of the code; but still the same in OSTicket; background color is not there

              Nav27

              Then another section of code is responsible. You can add debug statements at various points to see where it's being stripped to track it down.

              Cheers.

                KevinTheJedi Alright, I am doing that way. Could not find the solution; hence posted here to ask for help. I will keep doing as you suggested until I get a solution. Please, your help will be appreciated if you find a solution to it.

                Thank you.

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