Hello dear community,
my OsTicket was working fine and suddenly I am no longer receiving tickets, which means that Os Ticket cannot retrieve e-mails from the mailbox.
I have checked all the settings but have not found anything. I also have no error in the log. The only error is "Mail Error whch has been already fixed.
Auto cron is enabled as well and the file is located in right place.
Can anyone help me?



  • KevinTheJedi replied to this.
  • Eiltesir

    You are not using core osTicket. You are using a heavily modified version done by a 3rd party. You’ll need to reach out to the modders directly for further support.

    Cheers.

    Eiltesir

    You are not using core osTicket. You are using a heavily modified version done by a 3rd party. You’ll need to reach out to the modders directly for further support.

    Cheers.

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