Hello.
Please tell me how to make a new ticket automatically assigned to a team?
I have osTicket v1.12.
Have a good day.
Automatic assignment of a new ticket to a team
- Best Answerset by KevinTheJedi
- You are using a really old version of osTicket. I’d HIGHLY suggest upgrading to the latest.
- You can set Auto-Assignment based on Help Topics and Ticket Filters.
Cheers.
7 days later
KevinTheJedi
Hello.
Thanks a lot!
I applied the filter in
Admin Panel\Manage\Ticket Filters
And set up automatic assignment of a ticket to a team.
Have a good day.