Automatic assignment of a new ticket to a team

exp123

Hello.
Please tell me how to make a new ticket automatically assigned to a team?
I have osTicket v1.12.
Have a good day.

KevinTheJedi

exp123

You are using a really old version of osTicket. I’d HIGHLY suggest upgrading to the latest.
You can set Auto-Assignment based on Help Topics and Ticket Filters.

Cheers.

exp123

KevinTheJedi
Hello.
Thanks a lot!
I applied the filter in
Admin Panel\Manage\Ticket Filters
And set up automatic assignment of a ticket to a team.
Have a good day.