OSTICKET DE FABRICA
mariag_vh
You would also need to replace your existing include/ost-config.php file with a fresh copy of the include/ost-sampleconfig.php file. This along with what @ntozier suggested above will trigger the installation wizard.
Cheers.
Google Translate How can I RESTORE the osticket v1.18 version from the factory??? End Google Translate
You would drop the database, and re-run the installer.