Hey guys,

I built a whole web server of apache2 MariaDB PHP 8.1.2 for osTicket 1.18.1, setup a domain with SSL is working fine, but when I using server IP address access directly got message of Your connection isn't private, the file of index.html was deleted from /var/www/html and my osTicket directory is /var/www/html/osticket, the

<VirtualHost *:80>
        ServerName mydomain.com
        ServerAdmin admin@localhost
        DocumentRoot /var/www/html/osticket/upload

        <Directory /var/www/html/osticket/upload>
                Require all granted
                Options FollowSymlinks
                AllowOverride All
        </Directory>

        ErrorLog ${APACHE_LOG_DIR}/osticket.error.log
        CustomLog ${APACHE_LOG_DIR}/osticket.access.log combined
</VirtualHost>

Is possible setup 403 forbidden or blocked when using server IP address access? or redirect to osTicket system?

Thank you.

  • KevinTheJedi replied to this.

  • Jsezze

    This is not an osTicket issue; this is a webserver configuration issue. You need to look at guides online on how to block direct access via IP in the webserver rules, add webserver rules to redirect to the hostname, or add webserver rules to show a specific error code/page when accessing via IP.

    Edit:
    I would recommend adding an HTTP -> HTTPS redirect rule so all connections to any point on the server is forced to HTTPS (secure connection).

    Cheers.

      Jsezze

      This is not an osTicket issue; this is a webserver configuration issue. You need to look at guides online on how to block direct access via IP in the webserver rules, add webserver rules to redirect to the hostname, or add webserver rules to show a specific error code/page when accessing via IP.

      Edit:
      I would recommend adding an HTTP -> HTTPS redirect rule so all connections to any point on the server is forced to HTTPS (secure connection).

      Cheers.

        You can configure your webserver however you want to configure your webserver.
        Kevin is right that this is not related to osTicket but to your apache2 configuration.
        You probably have the default website still running.

        Thanks guys for your guidance, I was doing some research online then fix the issue.

        have a great day.

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