First of all, good day and a healthy start to the new year.
We would like to deactivate the due date for tasks in our ticket system. There should no longer be a due date and no warning should be issued when this is reached. How could we do this?
Deactivate due date
Palle added the Mods and Customizations tag.
- Edited
Well, you need to configure a new SLA for Task and select Ticket Overdue Alerts: This will DISABLE overdue alert notices to staff for tickets assigned this SLA.
Read this official doc: https://docs.osticket.com/en/latest/Admin/Manage/SLA%20Plans.html?highlight=sla
- Best Answerset by KevinTheJedi
The better options is to simply set Admin Panel > Settings > Tickets > Default SLA to None so no SLA is ever applied to Tickets. Then make sure you do not set an SLA for the Departments and Help Topics and Filters and you should be good to go. The only way a Due Date could be set afterwards is if an Agent manually adds one.
If you wanted to remove the field entirely you'd have to modify the codebase.
Cheers.