Ticket Filter action Maintain referral access department

B14CK_H4WK

I have some ticket filters that set ticket departments. I don't think there's a way to Maintain referral access during a ticket filter action department change. I found the below page but I suspect that will only default the box when manually transferring a ticket to a different department.

https://forum.osticket.com/d/100244-maintain-referral-access-by-default-on-ticket-transfer

KevinTheJedi

B14CK_H4WK

Ticket Filters completely override the department as it’s the top of the hierarchy. So there is no refer or transfer only setting the actual department. You can refer other departments automatically by including another departments' emails in the To/CC headers.

Cheers.