Facing slowness issue

binaldave028

I am using version V1.15.2. Since last week i am facing issue like sometimes my osticket is not loaded and also not able to login. I checked logs and i found maximum exceed execution log and from server log i found server ran out of thred range what could be the issue please anyone can help

KevinTheJedi

binaldave028

First, upgrade to a supported version (v1.17.5/v1.18.1) and retest. You should also upgrade your pre-requisites which should potentially help as well. If that doesn’t help then you’ll need to look at your logs and see where exactly that error is coming from.

Cheers.

binaldave028

Thanks For the Replay.
I have updated the Osticket to v1.18.1. But I am facing an issue of the Mailer Error.

Error : Unable to email via Sendmail Unable to send mail: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set()

When I tried to configure authenticate in the Mailbox setting of Admin Panel. it will give the below error.

cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://imap.gmail.com:993 (Unable to find the socket transport "ssl" - did you forget to enable it when you configured PHP?) (errno = 0 )

Can you please help me with that?

Thanks

KevinTheJedi

binaldave028

Sounds like your webserver or PHP doesn’t have SSL support enabled; this is not an osTicket issue. You need to contact your hosting provider for further assistance.

Cheers.

binaldave028

Hi
Issues is resolved for sending email.
Now I am facing issues In ticket details for the Print option some of the options are missing (Print + Internal notes + Attachment and Print + Internal notes + Attachment + Task) both option I am not able to see.

Can you please guide me here If I missed anything in the configuration or something else?

KevinTheJedi

binaldave028

Do you have PHP zip extension installed?

Cheers.

binaldave028

Hi,
PHP zip extension was not installed. After installing all print options can see.

I have another question. In Ticket details Post Internal Note tab is disabled. On click of that facing console error.

Uncaught TypeError: Cannot read properties of undefined (reading 'length') from scp.js

can you please help me on that?

KevinTheJedi

binaldave028

That error doesn't really make sense. Did you make any modifications to the codebase? Can you re-upload the latest codebase? Is your webserver blocking any code files? What line specifically is it complaining about?

Cheers.

binaldave028

above error is becuase of some my code changes now it will be resolved.

But after upgrading sometime users are facing issue of accessing osticket and it will start automatically in few mins.

KevinTheJedi

binaldave028

I do not understand what you are saying. Can you please further clarify?

Cheers.

binaldave028

I mean to say that in a single day i am facing issue of accessing my osticket site. I am not able to find out the RCA as it is because of apache server or what.

KevinTheJedi

binaldave028

What do you mean by "facing issue of accessing my osticket site"? What errors do you see? What happens when you visit the URL in your browser? Have you inspected the Developer Tools within your browser to see the network traffic, console logs, etc.? Have you checked your PHP, Apache, and MySQL error logs?

Cheers.

ntozier

Have you tried disabling OPCache and restarting Apache?