Hello,

Osticket v1.18.1
IIS 10.0
MySql 5.5
PHP 8.2

Anybody can help me? why when I access osticket from outside my network, it is too slow to load the page. But when accessing from local, no problem. Osticket page loads as usual.

when I checked, there was an issue that redactor.css could not load.

Thank you.

    husseinlempoyan

    I would say that’s definitely not an osTicket issue, rather a server/setup issue. Maybe do traceroute and see all the hops and see where it takes a while to load.

    Cheers.

      thanks kevin.

      case solve as i remove/rename redactor.css file. everything run normally and smooth.

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