osTicket redirect after login with OAuth2

danpre

Kevin,

I’d still recommend following these instructions of installing the cURL CA Certificate just to be 100% sure as some Linux distros suffer from the same issue.

I have added php.ini in main osTicket folder
with:
curl.cainfo = "cacert.pem"

in it

and uploaded cacert.pem into the same folder

and restarted PHP
(it is not possible to restart Apache for me - as this is shared service)

After implementing above changes - still no difference, I'm still not logged in.

Also, when you sign in and it brings you to the client portal go to the browser's address bar, manually add /scp/login.php to the end of your URL, and press Enter. What message appears in red in the login box?

After manually changing URL I get:
Authentication Required

KevinTheJedi

danpre

Do you have URL Rewrite module installed/enabled for Apache? If not you need to install this and retest.

Cheers.

KevinTheJedi

danpre

You may also want to reach out to your host to see if they have any security rules blocking the request.

Cheers.

danpre

Kevin

KevinTheJedi Do you have URL Rewrite module installed/enabled for Apache? If not you need to install this and retest.

Yes, I have:
RewriteEngine On
in .htaccess

KevinTheJedi You may also want to reach out to your host to see if they have any security rules blocking the request.

I have created an incident to my host provider, they will try to find something

KevinTheJedi

danpre

That alone is not enough. In your Apache site config you need to add the following:

https://forum.osticket.com/d/101258-oauth2-api-missing-osticket-v117-git/3

Cheers.

danpre

Kevin

Unfortunately enabling

AllowOverride All

in .htaccess for Apache is making it even worse - then osTicket is not working at all giving 500 error

Which is described in my host provider documentation (in polish only):
https://pomoc.home.pl/baza-wiedzy/jak-dostosowac-plik-htaccess
Below translation:

AllowOverride
... in Apache it may result in an error 500. If you find this directive in the .htaccess file, remove it before switching environments.

KevinTheJedi

danpre

Not in the .htaccess, in the actual site config. Here is an example:

https://stackoverflow.com/questions/18740419/how-to-set-allowoverride-all

Cheers.

danpre

Kevin

unfortunately it is not possible to enable
AllowOverride All
on server level (this is shared hosting server, server as service)

KevinTheJedi

danpre

Okay, we will await to see what your host says about the security rules, etc. Many, many people have this working on all different kinds of servers so if the above is not it then it's something else we are just missing/overlooking.

Cheers.

KevinTheJedi

danpre

Aha! I do see something that will cause issues. It looks like you changed the "Resource Details Endpoint" in the plugin instance config. You should've left that as default (ie. https://graph.microsoft.com/v1.0/me). Change this back and retest.

Cheers.

chithirakumarm

KevinTheJedi

For google OAtuh2 what we do?

KevinTheJedi

chithirakumarm

Open your own discussion with a clear description of the issue, steps to replicate the issue, a screenshot of Admin Panel > Dashboard > Information, and any other screenshots you think would be helpful.

Cheers.

chithirakumarm

KevinTheJedi

i have open new discussion, please check this
https://forum.osticket.com/d/106268-google-oauth-login-not-redirecting-to-agent-panel