Migration from 1.12/PHP 7.3 to 1.17/PHP 8.0

zamana

Hello!

We have an old osTicket installation (1.12) with PHP 7.3 that we would like to migrate to a new server, with PHP 8.0.

What is the best and/or fast approach for this kind of migration?

I tried to bring the webserver files and the database to the new server, but the PHP incompatibility doesn't allow us to access the server.

Thank you.
Best regards.

ramrajone

zamana
On your new server you have PHP 8.0 or higher, then just replace the newer version of osTicket installation files.
Then when you go to your osTicket URL, it will go through an upgrade process

zamana

Hello ramrajone!

Thank you. It's so simple that I did after your message on a test environment and it worked flawlessly.

Thank you very much!
Regards.

zamana

It's important to note that's also needed to bring the database to the new environment through a process of dump/reload first, and adjust database/username/password in the ost-config.php acordingly.

KevinTheJedi

zamana

Yes, this has been explained many, many times on here. Here are a few of the most recent references:

Cheers.