So I just finished moving everything over to a new server and everything is operational but accessing attachments on the filesystem, both screenshots and files from before the migration. New attachments are working fine.
Things ive tried:
- I've put the old attachments folder in the same location as the old server and even given it 777 with www-data as the user:group.
- increased the file size limit to 32Mb
- Made sure plugin is enabled and updated. even from the settings page dropdown it says filesystem:/path/to/attachments
Some things ive noticed but im not knowledgeable enough to piece anything together. when looking in the ost_file table I can see allllll the old attachments and the dk is showing F (from googling this means im good to go on the filesystem?) and I can even see the file name of the files I am unable to open from within the ticket as well as their hashed name. So I would think it has to be some weird permission issue or somehow when clicking the file in the ticket it is going to the wrong place in the attachments folder?
Any help would be appreciated here! Thanks!
Edit: after trying 100s of attachments on previous tickets I found a couple that are working... Seems to only be screenshots though, haven't found an actual file that will download. Not sure what this means
