Subrahmanyam-avance

Set your database timezone la to UTC (there are multiple timezone setting in MySQL). Once you do this make sure you have the system timezone and your profile timezone set accordingly. After all that you can retest.

Cheers.



      Please check here once but still the same
      Please don't mind guiding me step by step if possible

      Thank you in advance

        Subrahmanyam-avance

        That is quite strange. I had someone with this issue using Asia/Kolkata and we changed the database timezone to UTC (not +00:00) and that fixed it. Can you try maybe setting your PHP timezone to UTC as well? Also, share a screenshot of Admin Panel > Settings > System > Date and Time Options section.

        Cheers.

          Subrahmanyam-avance

          Do you have any browser extensions enabled? If so, can you please disable them and retest? Can you try a different browser altogether?

          Can you please share a full screenshot of Admin Panel > Dashboard > Information?

          Cheers.

            Subrahmanyam-avance

            That is quite strange, I cannot replicate this. What does your Admin Panel > Settings > System > Date and Time Options section look like?

            Cheers.

              I cant replicate it. The other places I would check, besides your profile:

              In Admin Panel, Settings, Default TimeZone. This should be Asia/Kolkata

              The server time config. On Ubuntu, execute "date" and make sure the server shows the correct time zone, +5:30.

              On my system, php.ini timezone isn't set, which is the default. osTicket Information shows UTC.

              In MySQL, SELECT @@global.time_zone returns 'SYSTEM'

                From the date command, the server has the wrong timezone. In this case, IST means Israel Standard Time (+2:00). If the times are 3:30 off, this is the cause.
                Use the timedatectl command to set Ubuntu to your local timezone. For example, 'timedatectl set-timezone Asia/Kolkata'