You didn’t change your database timezone to UTC as I explained earlier. Please do so and retest.
Cheers.
Facing Issue with Task due time
Please check here once but still the same
Please don't mind guiding me step by step if possible
Thank you in advance
That is quite strange. I had someone with this issue using Asia/Kolkata and we changed the database timezone to UTC (not +00:00) and that fixed it. Can you try maybe setting your PHP timezone to UTC as well? Also, share a screenshot of Admin Panel > Settings > System > Date and Time Options section.
Cheers.
I changed the database, PHP, and system time zones to UTC. but still same
Then I clicked Done it show's same 11:30 PM
Do you have any browser extensions enabled? If so, can you please disable them and retest? Can you try a different browser altogether?
Can you please share a full screenshot of Admin Panel > Dashboard > Information?
Cheers.
I tried in Different browser also still same
That is quite strange, I cannot replicate this. What does your Admin Panel > Settings > System > Date and Time Options section look like?
Cheers.
I cant replicate it. The other places I would check, besides your profile:
In Admin Panel, Settings, Default TimeZone. This should be Asia/Kolkata
The server time config. On Ubuntu, execute "date" and make sure the server shows the correct time zone, +5:30.
On my system, php.ini timezone isn't set, which is the default. osTicket Information shows UTC.
In MySQL, SELECT @@global.time_zone returns 'SYSTEM'
From the date command, the server has the wrong timezone. In this case, IST means Israel Standard Time (+2:00). If the times are 3:30 off, this is the cause.
Use the timedatectl command to set Ubuntu to your local timezone. For example, 'timedatectl set-timezone Asia/Kolkata'
Subrahmanyam-avance
When you view a new ticket, how much is the discrepancy?
Hi TonyO Actually we are facing an issue with the task due time. we select some date and time then update. but It updates at different time
He’s asking how much time difference is it between what it’s showing vs what you are expecting.
Cheers.
KevinTheJedi actully it's time difference 3hr 30 min's
- Edited
Subrahmanyam-avance
Just a thought, if you change the Default Time Zone from Asia/Kolkata to reflect 3 hours and 30 minutes does it show the correct time?
Also, I am assuming you are restarting your webserver after the changes take effect.