Good morning, to complete the installation of osTicket, I need to add a username and password to the IMAP of an LDAP instance, but when I do this, the following error appears:
cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://10.0.xxx.xx:993 (Unknown error) (errno = 0)
I have tried pinging, everything is correct with that, and also everything is fine when running the telnet command. What could be happening?
Thank you in advance.

  • jiit replied to this.

    killobs

    It's simply unable to connect. Can you trace your mail logs to see why? Maybe certificate issues, etc.

    You also need to post a screenshot of Admin Panel > Dashboard > Information.

    Cheers.

      2 months later

      killobs

      Hey killobs, did you find a solution to this error? I am running into the same problem. Thanks!

          jiit

          Don’t hijack other people’s threads please. You can create your own discussion with your own environment details. Remember a screenshot of Admin Panel > Dashboard > Information is always helpful.

          Cheers.

          • jiit replied to this.

              KevinTheJedi

              To clarify, I'm not asking for anyone to assist me here in this thread. I'm just asking the OP if they ever found a solution to their own problem that they posted here. Sorry if that is still considered hijacking. I've started my own thread for advice on my own issue.

              Thanks,

                killobs

                Hi killobs and anyone else who (like me) came across this thread when searching for this:

                If you get this error, ensure that the IMAP service on your mail server is using an SSL certificate that is trusted by the osTicket server.

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