Thank, KevinTheJedi.
I'm working through it now (albeit without success) so far.
much appreciated!
/mh

    Hi - after going through the process I have two entries in the instances of the Oauth2 plugin..
    Should I have two?

    Also, I never got to the consent form in the process.....is there a way to do that via Azure portal, or is that something that should occur dynamically as a part of login?

    OK - I'm now getting the message "Email Mismatch: Expecting Authorization for it@<domain> not mhayden@<domain>"

    I blew away the app registration I did as my own account which I authorized, and created a whole new one based on an it@<domain>.
    How do I remove the old authorization from osticket? Do I need to blow away the oauth phar file and remove all of hte config and start from scratch again?

      mhayden-dmatrix

      Email Mismatch: Expecting Authorization for it@<domain> not mhayden@<domain>

      This means when it took you to MS to authenticate you authenticated as the wrong account. You should login as it@ not your personal account.

      Cheers.

        Seems to have worked, thank you! It had to time out, though - took about 24 hours.
        I see there's some discussion of a need for a cron job to pull email in from MS?

          Aargh.
          It seems to not be working again.

          This is what's in root crontab:

          */5 * * * * www-data /usr/bin/php /var/www/html/osticket/upload/api/cron.php

          (using www-data account rather than nobody; is that ok?)

          thanks

          Hmm. I'm doing it in root's crontab, but I'll consider that change.
          It's working now so I'm loath to modify it.
          thanks!

          a month later

          The user name that you use indicates what user the task is executed as.
          If your webserver runs as www-data then that is the username that you should use.
          Generally speaking you probably want to do it using www-data.

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