Hi to all,
I have a problem with my osticket 1.17.3. We have 2 department with 2 different email (same DB). When a user send an email to both department I get this error:
[INSERT INTO ost_thread_referral
SET thread_id
= 1058, object_id
= 5, object_type
= 'D', created
= NOW()]
Duplicate entry '5-D-1058' for key 'ref'<br /> <br />
Only 1 ticket will be open, not for both department. I'd like to know if there is a solution to avoid the DB duplicate error.
Very thanks.