Hey,
The ticket link that shared in end-user notification (URL variable used: %%7Brecipient.ticket_link%7D) points to the "check ticket status" page (view.php?id=2464), which is odd because in our instance this is requesting the users to enter theirr email contact and ticket number to get the access link email to them... Though they are already connected...
Is there a way to replace that link with the actual ticket page (tickets.php?id=2464)
view.php actually directs you to the ticket if you are currently logged in or use the auth token on URLs. Make sure you have Authentication Token enabled (Admin Panel > Settings > Users > Authentication Token) so when users click the link and are auto-authenticated and go to the ticket directly.
Cheers.
Ah yes! thanks, that setting was set already but just below I had the following enalbled:
Client Quick Access: Require email verification on "Check Ticket Status" page
I disabled it and it seems to be working!
Hey actually I am still having the issue... Users get re-directed to this page though I can see the user is already logged in:
How can I forced the ticket view url in the email templates?
Have they cleared their sessions/cookies for the site? Have you sent a new link? The links expire after like 30 minutes.
Cheers.
