Hi,
we are running osTicket (v1.17.3) and all works well.
Just every one in a while i receive the notification that an email can not be fetched. This E-Mail will be received every time OSTicket tries to fetch the email, in my case every 10min. So every 10min i receive an error email that it did not work.
When checking the source of that kind of email, it shows me
Return-Path: <>
at the beginning of the email. Do you guys think that this could be the reason it fails to fetch this email?
Currently i always have to manually sign in to the email box and delete the email out of it.
Thanks already for your help.
Do you have control over the emails that come in with empty return path? Can you try to add a valid return path or remove it altogether and see if that fixes it? I can also give it a try but it will take me some time.