So, we tried the 'Agent Session Timeout = 0 now, it was previously set to 43830.' option and this has not fixed it.
Any further ideas on this,
As mentioned the core issues is agents attaching files to posts, hitting reply and the attachment is gone and doesn't send, they can immediately repeat this and it works fine 2nd time.
That definitely sounds like session issues then. After work hours, TRUNCATE the entire _session table. It's important to do this after-hours as it will kill any active sessions. Once you truncate the table you can have your Agents completely clear their cache/cookies, log in, and retest.
Cheers.
Hi Kevin, thanks for the help, the issue is extremely intermittent.
We only have 7 users and really only attach files 2-3 times a day, we might get a fault once or twice a week.
Should we be looking at truncating that table nightly? or once off?
Regards
You should have a cron job configured so the system will routinely clean expired sessions. This happens on auto-cron too (I believe) but will happen way more seldomly than a reoccurring cron job.
Cheers.
We have httpdocs/api/cron.php running every min..... should we have anything else?
That should be it. Hmmm the only other thing I can think of is something like this:
People with session issues typically change their webserver from PREFORK to FAST_CGI and that resolves their issues. I cannot guarantee this will fix it but this is the only other thing I can think of right now.
Cheers.
OK, I switched from apache FPM to FastCGI, thats a quick enough change, i'll truncate the table tonight and see where we get from there.
truncated the sessions table..... now we just get
No input file specified.
OK, we use entraid login, which died with Apache fastcgi.... switched back to Apache FPM and working.....
Hi,
we have exact the same problem!
Attachments randomly missing.
We cannot reproduce it safely. Sometimes it works, sometimes not.
osTicket-Version v1.18.1 (0375576)
Server-Software Apache/2.4.29
MySQL-Version 5.7.42
PHP-Version 8.2.7
Recently we got the issue
Información del servidor
Versión osTicket v1.18.1 (0375576) — v1.18.2 está disponible
Software del Servidor Web Apache/2.4.57 (Debian)
Versión MySQL 10.5.27
Versión PHP 8.1.20
