Auto-Response emails Automatic email responses are sent only when I'm on ticket page.

When there is no online agent on the ticket page, and a customer sends an email to the ticket address, the customer does not receive an automatic reply. The automatic response is only triggered when an agent returns to the ticket page.

There is only one email address on which emails are received and sent from the same address.

osTicket Version v1.17.3 (ca95150) — Up to date
Web Server Software Apache
MySQL Version 10.0.38
PHP Version 8.1.16

      Hello, Thank you very much for your reply, but the cron job is set.

      Could it be something I missed?

        Eduard

        Make sure it's actually working. Set your Log Level to DEBUG and run it manually to see if it adds a "Cron job executed []" entry in your system logs.

        Cheers.

          I deleted the cron job and re-entered the command. The command was wrong, because I had the version of php 8.1 and I needed php81.

          Thank you very much for your answer, this ticket can be marked as solved!

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