Good day Everyone,

I enabled OAuth2.0 for OsTicket, no errors encountered from OsTicket side, however, when I try to send diagnostic email it wasn't received, also, OsTicket isn't fetching mails via IMAP, what can I check to rectify this?

Thanks in advance!

  • KevinTheJedi and WFLimited replied to this.

  • Minor correction, you would need to setup task scheduler to run cron.php on a schedule.
    Presuming that you have configured an email address, and set it to collect email ... then running cron.php would trigger emails being collected.

    Fuad

    Check the Sent folder of the email to see if it was actually sent. If not there should be an error logged in your System Logs.

    Cheers.

      Fuad

      Just had this issue myself in Windows with IIS 10.0

      If it is Windows you're using, you need to set up the task scheduler to automatically check the email.

        Minor correction, you would need to setup task scheduler to run cron.php on a schedule.
        Presuming that you have configured an email address, and set it to collect email ... then running cron.php would trigger emails being collected.

        cron addition fixed the issue, thanks for your support

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