Microsoft Email Not Fetching

ramirolpz55

Hello, I have done everything i can to successfully set up my emails for Microsoft with the OAuth plugin. I get to the point where I add all my emails and get tokens for all of them. The problem is they are not fetching I keep sending test emails and I see them in my Microsoft portal coming in but they are not getting fetched by the ticket system. I am on 17.2 and haven't had any luck even getting 1 email to go through. I do the diagnostics for SMTP sending and I get a successful send every time. I have configured IMAP for the fetch but nothing comes in. I have authenticated and given consent to my emails, I have created an app registration on Azure, and still no luck. Please help me see what else I can do to get my email to come in.

KevinTheJedi

ramirolpz55

It also seems like the email settings page isn’t loading all the way which means you have a fatal error being logged somewhere. You need to look at your logs for any related errors.

Cheers.

jeandebogue

It seems like everything is setup properly.

There is a script in your osticket /upload/ folder that you need to run as a cron job.

What's happening when you run this as your web server user?

/usr/bin/php /var/www/osticket/upload/api/cron.php

It's possible that your cron.php file is somewhere else. Just find it and give it the right path.

Does it fix your email fetch issue?
J

ramirolpz55

jeandebogue

Thank you for the info i was a bit confused on the process but I went to whm and ran the cron.php in terminal as pictured but nothing happen.. Anything else on what it could be ?

KevinTheJedi

ramirolpz55

The only thing you did in that screenshot was cd to the api directory and changed the permissions. The image does not show running the command as jeandebogue mentioned. the correct command should be: /path/to/php /path/to/osTicket/api/cron.php

Cheers.

ntozier

I do not see you mention that you setup a recurring task to poll emails.
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

ramirolpz55

ntozier

Thank you was able to set up a corn job and had all emails come in at one time once that was setup! Thnx a million.

ramirolpz55

KevinTheJedi

Ahhh thank you so much for that sorry brain fart. I was able to set up a corn job on my server and created an API in osticket from that server. All mail that was stuck from previous days came in right away the automated creation of a ticket email came in. That seemed to do the trick. Only thing now is the emails are coming in Mime Format which are not that readable. I noticed that my Emails/settings/ Does not have a save button. I get this message when I load that page on chrome.

KevinTheJedi

ramirolpz55

The MIME issue is in relation to using the local Sendmail on the server (ie. you don't have SMTP configured so it's falling back to the local Sendmail to send out mail). There are currently issues with Sendmail, however, you can configure SMTP and use that for outgoing and that will resolve the issue.

Cheers.

ramirolpz55

KevinTheJedi

Thank you for the very helpful responses. I configured the initial email which was only IMAP I had forgotten to do the SMTP but now when I go to the smtp portion of it and enter all information and hit submit it just says loading and doesn't redirect to the o365 page for me to authenticate like the initial setup. Any idea what that could be >? Appreciate your time and help!!!!

KevinTheJedi

ramirolpz55

If you are using OAUTH2 for incoming and outgoing on the same email then set SMTP Authentication to use Same as Remote Mailbox.

Cheers.

ramirolpz55

KevinTheJedi

This is what I get when trying to add the drop down same a remote mailbox.

KevinTheJedi

ramirolpz55

The system can’t connect to that port via TLS for some reason. Could be anything so you’ll have to debug deeper to see why. However you should be able to use Port 465 as that uses SSL like IMAP/POP3.

Cheers.

ramirolpz55

KevinTheJedi

Hello,

Need some help here I have recently deleted all emails and started fresh I was able to get a Microsoft oauth token for all three emails successfully problem is when I send email tickets they are not being fetched I log into office 365 and see the emails there but they are not going to the ticketing system. I did get a token and successful setup form the ticketing system for all 3 but when I logged into email portal I noticed I get this error under the login activity any idea what this can be and why its happening this might be causing the ticketing to not fetch but why would dit give me a successful setup?

KevinTheJedi

ramirolpz55

I don't think that has anything to do with it. You can try reading this first:

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

If you do what that says and still can’t get emails fetched then you will need to contact your O365 global admin and see what configuration was changed and how to revert it or bypass it.

Cheers.