Auto assign users to organization base on destination email

ynienjcn

Hello,

I know we can auto assign users to organization base on the email domain. But I have other requirement for user organization auto assign.

We have one osTIcket for different branch office, and each support team has their own email address, for example, support@usa.company.com, support@canada.company.com, support@mexico.company.com. Our client will send email to our support team base on their region. How can I configure osTicket to assign users to different organizations (our branch office in this case) base on the destination email address.

For example, when client send ticket from usera@yahoo.com to support@usa.company.com, client will be auto assigned to organization USA, if client send ticket from userb@hotmail.com to support@canada.company.com, client will be auto assigned to organization Canada.

Thanks for the help.

KevinTheJedi

ynienjcn

There is no way to accomplish this out-of-the-box but you can modify the code to your liking or submit a feature request.

Cheers.

ynienjcn

Thanks for your info. That is what I thought. Could you tell me where is the code for the user auto assign? Maybe I can simply modify the code to check the receipt's domain name, instead of sender's domain name.

KevinTheJedi

ynienjcn

With customizations you are on your own. Our code is available on Github where you can search through the files at your leisure.

Cheers.