Good morning,
is it possible to create a ticket sending an email to a specific email address?
thanks.
Create a ticket
f-damodio
Yes, take a look at the documentation
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
7 days later
ramrajone
Could you be more specific?
What part of the documentation should I look at?
Thank you.
@ramrajone
I opened a ticket sending an email, but i don't see the ticket on the new environment, i think it was created on the old one.
What should I do to change this logic?
f-damodio
I am confused your original question was "is it possible to create a ticket sending an email to a specific email address?"
which osTicket out-of-the-box support, not sure what you mean by the new environment and old one.
https://forum.osticket.com/d/89131-please-read-before-requesting-assistance
@ramrajone
i don't see in the documentation how to set that if an email is sent to an address a ticket must be created
f-damodio Its not configured automatically as part of the installation. You have to configure that feature of it.
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html#routing-incoming-emails
Daedalus01
so if I enable the fetching via email in Email -> email and in email -> setting, when i send an email to that email address a ticket is automatically generated, right?
@RBGE
so i have to enable the fetching via mail and set up a scheduled task, right?
f-damodio Yes. The scheduled task just runs cron.php, which will process any automated actions in the system (not just polling email, but anything else you have set up such as overdue tickets, etc...). Once you configure email fetching, this will then be included in the list of tasks cron.php executes.
(depending on how you have the system set up, make sure the scheduled task is using the same PHP 8+ version as the web server)
f-damodio so i have to enable the fetching via mail and set up a scheduled task, right?
Yes.
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html