Selection in list shows sub values/colums

waczny

Hello,
is it somehow possible to display a value of a list depending on my selection in the Dropdown. E.g. if I have a list like this:

And now if I select in the Custom form the field "Area" I want to have the Cost center shown or that I would automatically select the depending value in another dropdown. Kind of If you select one or the other then the other will change accordingly.
Best regards
waczny

KevinTheJedi

waczny

You are talking about what we call "Dependent Forms & Fields" which is one of the top requested features of osTicket. We do have plans on implementing this but not with the current (legacy) codebase. Instead, this is slated for v2.0 (the full codebase rewrite). Please stay tuned!

Cheers.

waczny

KevinTheJedi ok cool thank you for the quick response.

waczny

KevinTheJedi well is it somehow possible to hover over a link to see additional information like here?

KevinTheJedi

waczny

Any link or lists specifically?

Cheers.

waczny

KevinTheJedi like in the Open Tickets queue if I would hover over the Main office that it shows the cost center like in the picture above from my earlier post

KevinTheJedi

waczny

Not in the queue but in the ticket itself, yes.

Cheers.

waczny

KevinTheJedi ok and could you please tell me how? Thx

KevinTheJedi

waczny

What do you mean exactly? You add the List to a Form and when the User/Agent selects a list item you can hover over the value in the Ticket Header and it will show the associated properties for that value.

To add more properties you can click the Properties tab when viewing the List under Admin Panel > Manage > Lists > click a List. Then you can edit the property values per-list item by clicking the list item and clicking the Item Properties tab.

Cheers.

waczny

KevinTheJedi if I hover over it, it only shows "Update".

KevinTheJedi

waczny

Ohhh I think we had to remove it because it was causing issues. We will revisit this in the future.

Cheers.

waczny

KevinTheJedi ok thanks no problem. :-)

waczny

KevinTheJedi hi, going back to this topic, would it be possible to have the Abbreviation of a custom list showing up next to its value in the ticket details or so? So not like I requested earlier that it shows once you hover it instead just put this (second) information right next to it if its filled out. So if you update the item of the list the abbreviation also updates automatically.

BR waczny

KevinTheJedi

waczny

Potentially, it just depends on how the team sees re-implementing it. You can always submit a feature request on GitHub.

Cheers.

waczny

KevinTheJedi so it’s not just changing 2-3 lines in a class.php form or so to change it there is more behind ? Just wanted to display that abbreviation depending on the value.
Sorry I’m not too deep into programming just have some basic php knowledge

KevinTheJedi

waczny

Yea it'll be much deeper than that. As if you want the abbreviation to be automatically updated then you'd have to lookup the item by the ID, get the value and abbreviation, translate it (if it has translations), and then display it. If you just rely on the DB it will show the pure value and abbreviation that was saved, not what's currently updated if that makes sense.

Cheers.

waczny

KevinTheJedi ok well yeah that makes sense. Thank you!

myz

Hi, i know this thread already old but may i ask the reason of remove hover information in ticket detail as it will give bugs? may i know what bug will occurs when the function still there?

KevinTheJedi

myz

Please read the thread above. We removed it due to issues. It’s been so long I can’t remember what the issue was exactly, you’d have to go look at the commit history to see why. If you re-apply the changes you would do so at your own risk.

Cheers.

myz

KevinTheJedi can i know where do i lookup commit history?

KevinTheJedi

myz https://github.com/osTicket/osTicket