Problems with readings mails <! or (empty)

salv_stert

Good morning everyone,

we use osTicket since a few weeks and have some problems since the last update.
We use the version v1.17.1 (58bf538) and often, if we receive email anwers or tickets, the systems show only "<!" or "(empty)" as message content.
For now we have included the o365 mail box in our outlook an copy & paste the right content in the message box.

We use o365 with oauth

Here some screenshots:

Does anyone have a solution?
we already looked for a few days in the forum and has tried a lot.

KevinTheJedi

salv_stert

You need to provide an example FULL raw email (including the headers) in .eml format. Without this we'd be unable to replicate this.

Cheers.

salv_stert

I've a Problem with uploading this.
Can I send it per mail to you?

KevinTheJedi

salv_stert

Is it .eml format? If so I can see if I can add it to the allowed file types.

Cheers.

salv_stert

Hi,
It's a .msg (saved from outlook)

I've converted...
But also this is not allowed..
So: .txt, .eml, .msg ar not allowed

So I put it here

From: "Steve" <>
To: =?utf-8?B?IlRpY2tldCBTYWx2dXMi?= <ticket@zensored.de>
Subject: =?utf-8?B?VGVzdHRpY2tldA==?=
Date: Tue, 22 Nov 2022 0:50:12 -0600
MIME-Version: 1.0
Content-Type: multipart/related;
	boundary="Mark=_8290153241450766435"
X-Priority: 3
Received: from FR0P281MB3082.DEUP281.PROD.OUTLOOK.COM (2603:10a6:d10:51::6) byFR2P281MB0091.DEUP281.PROD.OUTLOOK.COM with HTTPS; Tue, 22 Nov 2022 06:50:15+0000
Received: from FR0P281CA0050.DEUP281.PROD.OUTLOOK.COM (2603:10a6:d10:48::13)by FR0P281MB3082.DEUP281.PROD.OUTLOOK.COM (2603:10a6:d10:51::6) withMicrosoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5834.15; Tue, 22 Nov2022 06:50:14 +0000
Received: from FR2DEU01FT014.eop-deu01.prod.protection.outlook.com(2603:10a6:d10:48:cafe::75) by FR0P281CA0050.outlook.office365.com(2603:10a6:d10:48::13) with Microsoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5857.17 via FrontendTransport; Tue, 22 Nov 2022 06:50:14 +0000
Authentication-Results: spf=fail (sender IP is 52.169.0.179)smtp.mailfrom=zensored.de; dkim=none (message not signed)header.d=none;dmarc=none action=none header.from=zensored.de;
Received-SPF: Fail (protection.outlook.com: domain of zensored.de does notdesignate 52.169.0.179 as permitted sender) receiver=protection.outlook.com;client-ip=52.169.0.179; helo=eu2.smtp.exclaimer.net;
Received: from eu2.smtp.exclaimer.net (52.169.0.179) byFR2DEU01FT014.mail.protection.outlook.com (20.128.124.157) with MicrosoftSMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id15.20.5857.7 via Frontend Transport; Tue, 22 Nov 2022 06:50:14 +0000
Received: from DEU01-BE0-obe.outbound.protection.outlook.com (104.47.7.168) by eu2.smtp.exclaimer.net (52.169.0.179) with Exclaimer Signature Manager ESMTP Proxy eu2.smtp.exclaimer.net (tlsversion=TLS12, tlscipher=TLS_ECDHE_WITH_AES256_SHA384); Tue, 22 Nov 2022 06:50:14 +0000
X-ExclaimerHostedSignatures-MessageProcessed: true
X-ExclaimerProxyLatency: 5770014
X-ExclaimerImprintLatency: 479280
X-ExclaimerImprintAction: 389a4bb06a864207934a707061baa363
Received: from BE1P281MB1954.DEUP281.PROD.OUTLOOK.COM (2603:10a6:b10:31::14)by FR2P281MB1528.DEUP281.PROD.OUTLOOK.COM (2603:10a6:d10:88::9) withMicrosoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5834.15; Tue, 22 Nov2022 06:50:12 +0000
Received: from BE1P281MB1954.DEUP281.PROD.OUTLOOK.COM([fe80::9977:b80:9763:37cc]) by BE1P281MB1954.DEUP281.PROD.OUTLOOK.COM([fe80::9977:b80:9763:37cc%5]) with mapi id 15.20.5834.015; Tue, 22 Nov 202206:50:12 +0000
Thread-Topic: Testticket
Thread-Index: Adj+PqU1E8Y2jYdjTMeXIfGeg8FxXQ==
Accept-Language: de-DE, en-US
Content-Language: de-DE
X-MS-Has-Attach: 
X-MS-TNEF-Correlator: 
Authentication-Results-Original: dkim=none (message not signed)header.d=none;dmarc=none action=none header.from=zensored.de;
x-ms-traffictypediagnostic: BE1P281MB1954:EE_|FR2P281MB1528:EE_|FR2DEU01FT014:EE_|FR0P281MB3082:EE_
X-MS-Office365-Filtering-Correlation-Id: 359facd4-83e0-4acc-d015-08dacc55cf27
X-MS-Exchange-AtpMessageProperties: SA|SL
X-Microsoft-Antispam-Untrusted: BCL:0;
X-Microsoft-Antispam-Message-Info-Original: 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
X-Forefront-Antispam-Report-Untrusted: CIP:255.255.255.255;CTRY:;LANG:de;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:BE1P281MB1954.DEUP281.PROD.OUTLOOK.COM;PTR:;CAT:NONE;SFS:;DIR:INB;
X-MS-Exchange-Transport-CrossTenantHeadersStamped: FR2P281MB1528
X-OrganizationHeadersPreserved: FR2P281MB1528.DEUP281.PROD.OUTLOOK.COM
Return-Path: steve.zensored@zensored.de
X-MS-Exchange-Organization-ExpirationStartTime: 22 Nov 2022 06:50:14.6125(UTC)
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
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X-MS-Exchange-Organization-Network-Message-Id: 359facd4-83e0-4acc-d015-08dacc55cf27
X-EOPAttributedMessage: 0
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X-MS-Exchange-Organization-AuthSource: BE1P281MB1954.DEUP281.PROD.OUTLOOK.COM
X-MS-Exchange-Organization-SCL: -1
X-CrossPremisesHeadersPromoted: FR2DEU01FT014.eop-deu01.prod.protection.outlook.com
X-CrossPremisesHeadersFiltered: FR2DEU01FT014.eop-deu01.prod.protection.outlook.com
X-MS-Exchange-Transport-CrossTenantHeadersStripped: FR2DEU01FT014.eop-deu01.prod.protection.outlook.com
X-MS-PublicTrafficType: Email
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X-MS-Exchange-CrossTenant-OriginalArrivalTime: 22 Nov 2022 06:50:14.4719(UTC)
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X-MS-Exchange-CrossTenant-OriginalAttributedTenantConnectingIp: TenantId=67f662c0-413c-449c-8be9-2101672a808c;Ip=[52.169.0.179];Helo=[eu2.smtp.exclaimer.net]
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X-Microsoft-Antispam-Message-Info: 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

This is a multi-part message in MIME format.

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	charset="utf-8"
Content-Transfer-Encoding: base64

RGFzIGlzdCBlaW4gVGVzdCBUaWNrZXQgdW0genUgc2NoYXVlbiwgb2IgZGVyIEluaGFsdCBhbmtv
bW10Lg0K

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--Mark=_8290153241450766435--

Result:

KevinTheJedi

salv_stert

Interestingly enough when I piped the email in it shows just fine.

I used your full raw example just changed the FROM and TO headers.

Cheers.

salv_stert

Okay, this is crazy...
So maybe the problem is nearby the grabbing from office365?

KevinTheJedi

salv_stert

Potentially yes. I am unable to replicate this with my O365 though.

Cheers.

salv_stert

Okay, maybe some wrong settings on our instance?

I don't know what the problem is..

KevinTheJedi

salv_stert

Nope, that looks fine.

Cheers.

salv_stert

Ok, any other ideas?
If you want I can give you access to our system so check the mail readings.
Or I can send you the credentials from office365 for a test mailbox?

KevinTheJedi

salv_stert

I'm afraid I cannot do that as I'm a core dev. If you need my assistance you must contact us and buy one of our support options.

Cheers.

ntozier

Try upgrading to 1.17.3.

salv_stert

ntozier
Thanks!
I downloaded the current files from github and it doesn't work 🙁

KevinTheJedi

salv_stert

Have you tried applying this patch?

https://github.com/osTicket/osTicket/pull/6381

Other than that I'm stumped as I cannot replicate this. How is the styling added? Is it something custom with your org or just standard styling O365 adds to every outgoing email? I'm just trying to figure out the exact steps you are taking as everything I've tried (including piping in your original message) is working fine for me.

Cheers.

salv_stert

Hi Kevin,

yes.
Today I downloaded the develop branch and updated the files manually..

I can't figure out why...

Can you send a testmail to XXXX

Thanks!

Update: I've also tried to change from php 8.0 to php8.1 - no change.
I've rolled back to 8.0 because LDAP doesn't work with 8.1

KevinTheJedi

salv_stert

The fix is in 1.17.x not develop.

Cheers.

salv_stert

Thanks. I've changed the files again and confirmed, that the changes from the preq are on the filesystem.
With the changes it also doesn't work.

If I have some time next month I'll try to install a new osTicket Instance and try it there...
Maybe, there are some bugs durring the past updates.

salv_stert

Good Morning,

I've installed a fresh osTicket Version...
But If I try to setup the oAuth2 for o365 I've got a wrong view:
1) I've choose OAuth2 - Miucrosoft in Editing the Mail-Adresse (Tab remote mailbox)

2) a popup is showing with the main page.. - After I clicked on "config"

KevinTheJedi

salv_stert

You seem to be having AJAX issues, etc. What does your Admin Panel > Dashboard > Information page look like?

Cheers.