13 days later

Hi all, this issue is same with me. my agent can't see all attachments that have been attached on osTicket to his email. I made a test by attaching a lot of images and it doesn't send to the email, but if I attach 1 image it works fine. the condition is reversed if the agent replies with an email and all the pictures are on osTicket. Are there any settings that need to be configured?

osTicket v 1.17

Thank you

    enggal

    If you have the setting enabled to Email Attachments then it should be working. If it's not then you will need to check things like your PHP settings (post_max_size, upload_max_filesize, etc.) and your webserver settings (LimitRequestBody, etc.).

    Cheers.

      3 months later

      I think I found a bug.
      At least in my installation, it happens.
      When I write the note or reply and then upload the attachment, everything works fine.
      If I upload the attachment and then type the text, the attachment disappears after the post and nobody receives it.

      Server Information
      osTicket Version v1.16.5 (b48bf7e) — Up to date
      Web Server Software Microsoft-IIS/10.0
      MySQL Version 5.5.45
      PHP Version 8.0.0
      PHP Extensions
      gdlib Used for image manipulation and PDF printing
      imap Used for email fetching
      xml XML API
      xml-dom Used for HTML email processing
      json Improves performance creating and processing JSON
      mbstring Highly recommended for non western european language content
      phar Highly recommended for plugins and language packs
      intl Highly recommended for non western european language content
      fileinfo Used to detect file types for uploads
      zip Used for ticket and task exporting
      APCu Improves overall performance
      Zend Opcache Improves overall performance
      PHP Settings
      cgi.fix_pathinfo "1" is recommended if AJAX is not working
      date.timezone Europe/Athens
      Database Information and Usage
      Schema osticket (ticketsrv)
      Schema Signature c37e165651dc289240fee7d244990ac1
      Space Used 412.55 MiB
      Space for Attachments 218.50 MiB
      Timezone GTB Standard Time (Interpreted as Asia/Beirut)

      Write a Reply...