Issue with outgoing E-mails and attachments: Page 2

Issue with outgoing E-mails and attachments

KevinTheJedi

You'd have to look at what I mentioned above. ^

Cheers.

enggal

Hi all, this issue is same with me. my agent can't see all attachments that have been attached on osTicket to his email. I made a test by attaching a lot of images and it doesn't send to the email, but if I attach 1 image it works fine. the condition is reversed if the agent replies with an email and all the pictures are on osTicket. Are there any settings that need to be configured?

osTicket v 1.17

Thank you

KevinTheJedi

enggal

If you have the setting enabled to Email Attachments then it should be working. If it's not then you will need to check things like your PHP settings (post_max_size, upload_max_filesize, etc.) and your webserver settings (LimitRequestBody, etc.).

Cheers.

mudmangio

I think I found a bug.
At least in my installation, it happens.
When I write the note or reply and then upload the attachment, everything works fine.
If I upload the attachment and then type the text, the attachment disappears after the post and nobody receives it.

mudmangio

Server Information
osTicket Version v1.16.5 (b48bf7e) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 8.0.0
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Europe/Athens
Database Information and Usage
Schema osticket (ticketsrv)
Schema Signature c37e165651dc289240fee7d244990ac1
Space Used 412.55 MiB
Space for Attachments 218.50 MiB
Timezone GTB Standard Time (Interpreted as Asia/Beirut)

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