hello,
we have osticket 1.15.8 and php 7.4.32 installed with the ldap authentication plugin working.
our users are stored in ldap with the dn
uid="DNI",ou=people,dc="our_domain",dc=cl
and each user have attribute mail:name.surname@ou_domain.cl

in login we use email and password stored in ldap. works fine
but the user search only works with the ID, not by email address

can it be set to search for users by a certain LDAP attribute?

7 days later

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Environment details? (see Admin panel -> Dashboard -> Information)

You are also running an old no longer supported version of osTicket and should upgrade.

6 months later

avidal

  1. 1.15.x is no longer supported. You desperately need to upgrade to v1.17.3. Nowadays, when you upgrade you must first install the latest builds of any currently installed plugins BEFORE you upgrade the core codebase.
  2. Do not add the UID part to the string. You simply need ou=people,dc="our_domain",dc=cl

Cheers.

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